Library Client Service Specialist

Saskatchewan Polytechnic; Saskatoon; On-site; CAD 40,000 - 47,000; Full time

Job summary

Saskatchewan Polytechnic is seeking a Library Client Service Specialist to deliver comprehensive library services at the Saskatoon Campus. The role focuses on reference work, technology support, and community engagement to enhance student success.

Responsibilities include outreach, instruction, and collaboration with librarians and staff. Evening/weekend work may be required, with a 36-hour modified work week and a salary that reflects the professional Services unit.

Qualifications

• Two-year Library Technician Diploma reflecting CFLA guidelines.
• Two years of client service experience.
• Effective written and verbal communication skills.
• Interpersonal, conflict management and teamwork abilities.
• MS Office Suite proficiency (Word, Excel, PowerPoint, Outlook).
• Ability to apply library policies and manage multiple tasks.

Responsibilities

• Delivers proactive, learner-centered library services with high client-service standards.
• Provides information/reference services in person, by phone, email, and library chat.
• Participates in outreach and community engagement activities and social media postings.
• Locates information using catalogs and databases to support curriculum and faculty research.
• Collaborates with librarians and teams on planning, assessment, and service improvements.
• Trains new hires on key library services and supports metadata, circulation, and interlibrary loans as needed.

Skills

Client service experience

Effective communication

MS Office Suite

Policy interpretation

Multitasking

Social media literacy

Teamwork

Education

Library Technician Diploma

Tools

Web editing

Information databases

Job description

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech's strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Competition Number

Competition Number P17848

Posting Title

Posting Title Library Client Service Specialist

Classification

Classification Band 6

Location

Location Saskatchewan Polytechnic Saskatoon Campus

Other Location(s)

Building

Other Building

Date Posted

Date Posted 08/31/2026

Closing Date

Closing Date 09/10/2026

JIQ #

JIQ # 037

Start Date

Start Date 09/14/2026

End Date

End Date 12/24/2026

Open Until Filled No

Ongoing

Ongoing No

Category of work

Category of work Full Time

Bargaining Unit

Bargaining Unit Professional Services

Hours of Work

Hours of Work Regulated 36 hours (modified)

Salary Range

Salary Range $28.82 - $34.44 hourly

Temporary Market Stipend

Total Assigned days (AC) / Total Hours per biweekly pay

Library staff positions are posted as Modified.
Evening/weekend work may be required.

Posting Status

Posting Status Open

Special Instructions to Applicants

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech's strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties/Qualifications, Skills and Abilities(QSA)

Job Duties

Job Duties

1. Delivers in-depth, proactive learner-centered library services while ensuring the highest standards of client service are met to create a safe and welcoming environment. Anticipates client needs to provide outstanding client service using technology or supporting clients in the use of technology.
2. Provide information and reference service, in person, via telephone, email and via library chat for library clients including quick reference and information services as well as more in-depth reference by conducting reference interviews, ascertaining users’ information needs, and assisting with usage of library tools and resources to empower users in their meeting their immediate needs and identifying relevant information sources.
3. Participates in the development and execution of library services orientation, programming, outreach and community engagement activities, including, but not limited to orientation tours sessions, information fairs and special events; engages in regular social media postings and monitoring activities.
4. Under the guidance of the liaison librarian, locates information by conducting literature searches using online catalogues, research databases and search engines, to support curriculum development and faculty research.
5. Participates in Library Services communication and outreach efforts through social media, web page and other communication formats
6. Provides support for Liaison Librarian(s) including providing client technology or other support in instructional settings and selection of materials for the library collection.
7. Serves as a participating member on internal library services teams and working groups as assigned.
8. Works collaboratively and collegially with Librarians and Library Leadership as needed to participate in operational planning, assessment, development, and improvement activities in a team environment in all areas of Library Services.
9. When assigned, assists with other library areas such as metadata, circulation, and interlibrary loans.
10. Assists in proving training to new hires on key library services.
11. Performs other duties as assigned.

QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE

Specific Accountabilities

Duties

Required Qualifications, Skills and Abilities (QSA)

1. Two (2) year Library Technician Diploma reflecting competencies outlined in the CFLA Guidelines for Education in Library Technicians.

2. Two (2) years' experience providing client service within a customer service environment.

4. Effective communication skills (written and verbal).

5. Effective interpersonal, conflict management and teamwork skills.

6. Intermediate training and/or experience in the use of MS Office Suite (Word, Excel, PowerPoint, Outlook).

7. Ability to make judgement calls regarding application of library policies and be held accountable for the impact of those decisions.

8. Ability to retain concentration during frequent interruptions, prioritize and stay organized while managing multiple tasks and client demands.

9. Effective critical thinking and decision-making skills.

10. Commitment to lifelong learning and on-going technological and interpersonal skills development.

11. Ability to use general office equipment such as a point-of-sale system, computer printer, digital scanner, photocopier and library related equipment, and a self-checkout machine.

12. Ability to use web editing, integrated learning platforms and social media technologies and stay abreast of trends in digital applications.

Desired QSA

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this position?
  • Saskatchewan Polytechnic Careers Site
  • Newspaper
  • LinkedIn
  • Workopolis
  • SaskJobs.ca
  • Social Media
  • Personal Referral
  • Other
• If you answered 'Other' above, please specify source here:

  (Open Ended Question)