Legal Collections Manager

goeasy Ltd; Pickering; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading Canadian company as a Legal Collections Manager for LendCare. This role involves managing personnel, optimizing performance, and ensuring compliance. Ideal candidates will have experience in collections and strong leadership skills.

Qualifications

• At least 3 years' experience in Collections.
• Must have people management experience.

Responsibilities

• Oversee recruitment, onboarding, and training.
• Lead initiatives to encourage legal collections.
• Monitor and report on department performance.

Skills

Communication

Customer Service

Organizational Skills

Detail-oriented

Education

Paralegal Diploma or Certificate

Job description

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you!Certified as a Great Place to Work,recognized asCanada’s Most Admired Corporate Cultures, theGTA's Top 100 Employers, one ofCanada’s Top 50 Fintech’sandNorth America’s Most Engaged Workplaces- we want the best and brightest to join our team!

We are seeking a dynamic and experienced individual to lead our Legal Collections operationsfor ourLendCaresubsidiary. This role involves managing personnel, optimizing department performance, and ensuring compliance with current legislation. The successful candidate will drive legal collection initiatives and support team members in achieving and exceeding targets.

*This is a contract position for at least 12 months.

Responsibilities:

Personnel Management

• Oversee recruitment, onboarding, and training.
• Assign tasks and delegate responsibilities effectively.
• Identify and address training needs; provide ongoing support to team members.

Legal Collections and Initiatives

• Lead initiatives to encourage legal collections and generate new ideas to increase recoveries
• Ensure the team consistently meets or exceeds monthly legal collection targets.
• Oversee monthly legal collections and commission calculations.

Department Coordination

• Facilitate communication and collaboration with other departments to ensure consistency.
• Develop and implement strategies to enhance departmental efficiency and productivity.

Performance Monitoring

• Monitor and report on department and team performance to the Director, Legal.
• Provide constructive feedback to team members and assist with task overflow.
• Manage departmental workflow to ensure all deadlines are met.

Compliance and Legal Research

• Ensure all activities comply with company policies and current legislation.
• Conduct and complete legal research as needed.

Reporting and Documentation

• Create and maintain comprehensive departmental reports.

Requirements:

• Must have people management experience
• At least3 years' experience in Collections
• Paralegal Diploma or Certificate is a highly desired asset
• Small Claims Court experience is a plus
• Excellent computer skills and the ability to adapt to company systems
• Strong verbal and written communication skills
• Highly organized and detail-oriented
• Exceptional customer service skills
• Ability to work well under pressure and adhere to tight deadlines
• Valid driver’s license and vehicle for court appearances if needed (mileage reimbursed)
• Full-time availability with the ability to work in our head office in Pickering, ON

About Us:

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing tomerchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

Why join us:

Diversity, Inclusion, and Equal Opportunity Employment"

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.