Collections Manager, Special Accounts

Momentum Financial Services Group; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Collections Manager for Special Accounts to lead a dedicated team in managing complex collection cases. This role involves developing strategies for effective account management while ensuring compliance with regulations. The ideal candidate will have strong leadership skills, a background in collections, and the ability to communicate effectively with clients and external partners. Join a dynamic team that is committed to maximizing recovery rates while providing exceptional customer service. If you are passionate about making a difference and have the expertise to drive results, this opportunity is for you.

Qualifications

• 5+ years of experience in collections, focusing on special accounts.
• Strong knowledge of regulations governing collections and credit counseling.

Responsibilities

• Oversee management of special accounts, ensuring legal compliance.
• Supervise a team of collections specialists and foster a positive environment.

Skills

Team Leadership

Communication Skills

Analytical Skills

Negotiation Skills

Regulatory Compliance

Education

Bachelor's degree in Business

Credit and Collection Specialist Certification

Tools

Collections Software

Microsoft Office Suite

Job description

Join to apply for the Collections Manager, Special Accounts role at Momentum Financial Services Group

Join to apply for the Collections Manager, Special Accounts role at Momentum Financial Services Group

Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

GENERAL FUNCTION

The Collections Manager for Special Accounts is responsible for overseeing the management of complex collection accounts, including consumer proposals, deceased accounts, and credit counseling cases. This role involves developing and implementing strategies to effectively manage these sensitive accounts, ensuring compliance with applicable regulations while maximizing recovery rates. The manager will lead a dedicated team, provide training, and collaborate with external partners to optimize collection efforts and enhance customer experience.

DUTIES/RESPONSIBILITIES

• Account Management: Oversee the management of special accounts, including consumer proposals, bankruptcies, deceased estates, and accounts in credit counseling, ensuring adherence to all legal and regulatory requirements.
• Team Leadership: Supervise and mentor a team of collections specialists, providing guidance on best practices for handling sensitive accounts. Foster a positive and collaborative team environment.
• Strategy Development: Develop and implement tailored strategies for collections on special accounts, focusing on maximizing recoveries while maintaining ethical standards and compliance.
• Communication and Collaboration: Act as a liaison between the organization, clients, and external partners (such as credit counseling agencies and legal representatives) to facilitate resolution of special accounts.
• Training and Development: Provide training to collections staff on handling special accounts, including negotiation techniques and regulatory compliance related to consumer proposals and deceased accounts.
• Performance Analysis: Monitor and analyze key performance indicators (KPIs) related to special accounts. Prepare regular reports for senior management, highlighting successes and areas for improvement.
• Policy Development: Establish and maintain policies and procedures for managing special accounts, ensuring alignment with organizational goals and compliance with industry regulations.
• Dispute Resolution: Address and resolve disputes related to special accounts, utilizing effective negotiation skills and maintaining a focus on customer service.
  
  

QUALIFICATIONS

• Bachelor's degree in Business, Finance, or a related field; relevant certifications (e.g., Credit and Collection Specialist) preferred.
• 5+ years of experience in collections, with a focus on special accounts or similar areas, and at least 2 years in a supervisory role.
• Strong knowledge of relevant regulations governing collections, consumer proposals, and credit counseling.
• Excellent interpersonal and communication skills, with a strong ability to build relationships with clients and external partners.
• Proven analytical skills, with the ability to interpret data and make informed decisions.
• Proficient in collections software and Microsoft Office Suite.
• Strong leadership skills with a focus on team development and performance management.
  
  

Work Environment:

This position may require occasional evening or weekend work to meet operational needs. The Collections Manager for Special Accounts will work in a fast-paced environment focused on achieving recovery targets while ensuring a positive experience for clients.

Additional Information

All your information will be kept confidential according to EEO guidelines.

• Notice to Ontario Applicants – Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, we will work with you to determine how to meet your needs.
  
  

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

Referrals increase your chances of interviewing at Momentum Financial Services Group by 2x

Get notified about new Collections Manager jobs in Toronto, Ontario, Canada.

Senior Collections & Asset Recovery Specialist

Richmond Hill, Ontario, Canada 1 month ago

Accounts Receivable Manager (Full Time) - Brampton, ON

Manager, Credit Card Processes (Business Processes)

Inside Sales and Customer Service Manager

Interim Women's Department Manager - Toronto

Senior Manager, C&CA Life Cycle, Retail Credit Risk

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.