Leasing Administrative Assistant

Realstar; Pointe-Claire; Hybrid; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Salary

Benefits

Annual bonus

Training

Service awards

Career development

Inclusive environment

Holiday parties

Job summary

Realstar is seeking a Full-Time Leasing Administrative Assistant to support building administration tasks, screen applications, schedule showings, and provide resident customer service in a fast-paced property management setting.

The role uses Yardi and RentCafe, maintains records, handles leasing processes, and assists with maintenance requests to ensure high resident satisfaction. Schedule includes every other weekend and requires bilingual English and French.

Qualifications

• Experience in residential property management or related business.
• Excellent written and verbal communication and interpersonal skills.
• Experience with property software (Yardi, RentCafe).
• Bilingual English and French.

Responsibilities

• Greet and interact with residents and prospects professionally.
• Process online applications and lease renewals.
• Schedule property showings.
• Respond to resident inquiries within 24 hours.
• Maintain records in Yardi and run operating reports.
• Organize resident events and promote programs.
• Assist with rent collection and deposits.

Job description

Realstar is seeking a Full-Time Leasing Administrative Assistant, who will support a variety of building administration tasks such as screening applications, scheduling showings, delivering customer service to residents, responding to all customer inquiries, residential concerns, maintain records in Yardi, assist residents with RentCafe and provide instruction to residents submitting maintenance requests to ensure a high level of customer satisfaction.Schedule includes every other weekend.

What we offer to employees:

• Salary
• Employer paid benefits
• Annual bonuses based on personal performance
• Ongoing training programs
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

Responsibilities:

Customer Service

• Greet and interact with residents and prospects in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties and summer barbeques)

Leasing & Administration

• Schedule property showings with prospects
• Process leasing applications including completion of background and credit checks
• Ensure rents are collected and deposited on a timely basis
• Negotiate lease renewals in conjunction with established targets
• Utilize Yardi to record transactions and run various operating reports
• Conduct market surveys and analyze how the property compares to the current market
• Recommend leasing rates and in-suite turnover work to the Area Manager
• Actively promote various referral programs to existing residents and prospects

Qualifications

• Background in residential property management or related business experience (leasing apartments, selling condominiums and office administration)
• Excellent written and verbal communication and interpersonal skills
• Good working knowledge and ability to use computer software, Microsoft Word, Excel, Yardi and RentCafe
• Display a professional/presentable appearance
• Bilingualism English and French