Leasing Administrative Assistant

Realstar; Pointe-Claire; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Annual bonuses

Ongoing training programs

Awards for years of service

Career development

Inclusive and diverse work environment

Annual holiday parties & summer BBQs

Job summary

Realstar is hiring a Full-Time Leasing Administrative Assistant in the Montreal area. The role supports building administration tasks, screens applications, schedules showings, and delivers superior customer service to residents, with responsibilities including responding to inquiries and maintaining records in Yardi and RentCafe.

The position requires coordinating showings, processing leasing applications, and assisting with lease renewals while ensuring timely rent collection and resident

Qualifications

• Screen applications and screen prospective tenants.
• Schedule property showings and coordinate with prospects.
• Respond to resident inquiries and maintain timely communication.

Responsibilities

• Greet residents and prospects in a friendly, professional manner.
• Process online applications and manage lease renewals.
• Maintain records in Yardi and support daily operations.

Skills

Customer service

Scheduling

Communication

Organization

Tools

Yardi

RentCafe

Job description

Posted Friday, August 14, 2026 at 4:00 AM

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada's largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/

Realstar is seeking a Full-Time Leasing Administrative Assistant, who will support a variety of building administration tasks such as screening applications, scheduling showings, delivering customer service to residents, responding to all customer inquiries, residential concerns, maintain records in Yardi, assist residents with RentCafe and provide instruction to residents submitting maintenance requests to ensure a high level of customer satisfaction. Schedule includes every other weekend.

What we offer to employees :

• Annual bonuses based on personal performance
• Ongoing training programs
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ's

Responsibilities:

Customer Service

• Greet and interact with residents and prospects in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties and summer barbeques)

Leasing & Administration

• Schedule property showings with prospects
• Process leasing applications including completion of background and credit checks
• Ensure rents are collected and deposited on a timely basis ???