Learning Specialist, Technology

ATCO; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

ATCO is seeking a detail-oriented Learning Specialist for an 18-month term to manage their Learning Management System (LMS). The role involves system administration, troubleshooting, stakeholder relations, and project management, requiring strong technical skills and a passion for technology. Ideal candidates will have extensive experience in learning technologies and a commitment to enhancing user experience.

Benefits

Flexible benefits

Tuition assistance program

Training and mentorship programs

Charitable donation matching

Qualifications

• Minimum of 7 years’ experience in business/IT/Learning Technology.
• 5 years experience with Learning Management Systems preferred.
• Experience with API/LTI integrations and SCORM.

Responsibilities

• Configure and maintain the Learning Management System (LMS).
• Serve as point of contact for LMS-related issues.
• Provide training and documentation for LMS users.

Skills

Problem-solving

Technical proficiency

Attention to detail

Time management

Communication

Education

Post-secondary diploma or degree in a related field

Tools

Oracle

SharePoint

Power BI

Job description

Join to apply for the Learning Specialist, Technology role at ATCO

About the Role:

In this 18-month opportunity, we are seeking a detail-oriented and technically proficient Learning Specialist to support the end-user configuration, administration, optimization, operation, and ongoing management of our Learning Management System (LMS). This role acts as a critical liaison between the learning team and internal corporate clients, as well as between internal stakeholders and the LMS vendor, ensuring seamless user experience, timely issue resolution, and effective system enhancements. The ideal candidate has strong troubleshooting and problem-solving skills, a passion for technology, and experience with user acceptance testing, learning management systems, and project management.

What You Get to Do:

System Administration and Basic Configuration

• Configure and maintain LMS (with IT and vendor support), including user roles, permissions, course structure, learning paths, channels, journeys, and certifications
• Maintain SCORM/xAPI packages and conduct content uploads
• Ensure system integrity, accessibility, and optimal user experience
• Coordinate release management, system updates, and feature enhancements

Technical Troubleshooting

• Serve as point of contact for LMS-related issues
• Identify, diagnose, and resolve LMS-related issues
• Work with IT and content developers to investigate and help resolve technical challenges
• Maintain log for known issues and resolutions

Stakeholder and Vendor Relations

• Provide training, documentation, and guidance for LMS users, admins, and content owners
• Collaborate with Workforce Development (WD), HR, IT, and business on training strategy and system needs
• Communicate with LMS vendor, ATCO leadership, and ATCO IT regarding issue escalation, feature requests, and updates
• Consult on Software Development Life Cycle of various integrations including new environments
• Track and follow-up on vendor deliverables and SLAs
• Collaborate with vendor Product Owners to enhance product features

User Acceptance Testing (UAT)

• Develop UAT scripts and test plans for new features, upgrades, and customizations
• Coordinate and document test results
• Provide feedback to internal teams, developers, and vendors for refinement and deployment

Content Management and Project Management

• Partner with Instructional Design Learning Specialists to develop corporate-level learning
• Manage learning projects of varying sizes
• Upload, organize, and assign learning content, ensuring data integrity
• Tagging and metadata structuring
• Version control including archiving
• Document configurations and enhancements

Reporting, Analytics, and Compliance

• Generate and distribute learning analytics and compliance reports
• Monitor learning completion rates and escalate overdue training issues
• Extract and interpret LMS usage and completion data
• Collaborate with the vendor and internal Data and Analytics teams for new and enhanced builds

What You Bring:

• Post-secondary diploma or degree in a related field. Equivalent experience may be considered.
• Minimum of 7 years’ business/IT/Learning Technology industry experience
• 5 years experience with Learning Management Systems preferred; Cornerstone is an asset
• Proficiency with technology platforms; experience with Oracle, SharePoint, and Power BI is an asset
• Familiar with project management and change management basics
• Experience with API/LTI integrations, Connectors, SCORM, Excel
• Knowledge of SSO, user roles, governance and permission management, ITIL, SQL
• Strong problem-solving skills for identifying and diagnosing LMS issues
• Understanding of browser and device compatibility, including mobile devices
• Experience with XR or other online technologies is an asset
• Outstanding attention to detail
• Excellent time management and problem-solving skills; capable of handling multiple projects
• Patience and persistence
• Ability to build collaborative relationships with internal and external stakeholders
• Exceptional verbal and written communication skills

What We Offer:

• A culture based on caring, integrity, agility, collaboration, and striving for excellence
• Competitive compensation
• Flexible benefits
• Tuition assistance program
• Training and mentorship programs
• Charitable donation matching

Please note this is an 18-month term position.

We thank all applicants; only those considered for an interview will be contacted.