Learning and Development Specialist - CDN

GM Financial; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the automotive sector is seeking a Learning and Development Specialist to enhance training programs and create engaging e-learning courses. The ideal candidate will have strong project management skills and experience with instructional design, contributing to the growth of GM Financial's educational offerings.

Benefits

Excellent health, vision, and dental benefits

Company match program for RRSP contributions

Generous paid time off

Casual dress code

Quarterly volunteer opportunities

Free parking

Qualifications

• 2-3 years developing training content in multiple modalities.
• 1+ year experience with Learning Management Systems.

Responsibilities

• Design and develop engaging e-learning courses.
• Collaborate with SMEs to assess learning needs.
• Manage daily operations of the Learning Management System.

Skills

Project Management

Communication

Instructional Design

Adaptability

Education

Bachelor’s Degree in Education

Instructional Design

Curriculum Development

Tools

Adobe Captivate

Canva

Articulate Storyline

SuccessFactors

Oracle Learning

Job description

Learning and Development Specialist - CDN

Join to apply for the Learning and Development Specialist - CDN role at GM Financial.

Job Description

Why you should become a Learning Consultant for GM Protection at GM Financial?

Are you passionate about learning and development? Do you have a demonstrated ability to design and develop innovative, engaging, and interactive e-learning courses? Do you enjoy brainstorming and collaborating to build industry-leading solutions? GM Protection is seeking a learning consultant who can quickly understand learner needs, create engaging e-learning, and leverage design and learner technologies to enhance learning and incorporate them into our various learning management systems. Creative thinking, project management skills, excellent communication, and your ability to drive learning solutions that align with our mission to become the #1 Provider of Protection Products for GM Dealers.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

Responsibilities

About the role:

GM Financial is targeting significant growth as it transforms the Protection/Insurance Products into a full captive platform. Our team is responsible for bringing the branded General Motors F&I products to market and working closely with dealer partners to improve performance in their F&I departments. As the E-Learning Developer and LMS Administrator, you will work with the larger learning and development team to design, support, and maintain content for our products, systems, and sales enablement. You will also be involved in program evaluation and course maintenance for internal and external training initiatives. The Learning Consultant II will play a key role in enhancing our educational offerings by creating engaging learning experiences and overseeing the administration of internal GM Protection and external GM Protection enrolled Dealership facing Learning Management Systems.

• Collaborate with internal subject matter experts (SMEs) and stakeholders to assess learning needs and design comprehensive training programs aligned with organizational objectives.
• Develop and deliver engaging virtual and web-based training, workshops, and courses to employees at different levels.
• Apply adult learning principles and instructional design methodologies to ensure effective knowledge transfer, engagement, and skill acquisition.
• Incorporate multimedia elements, simulations, case studies, and other interactive elements to enhance learner engagement and promote practical application of skills.
• Conduct thorough needs assessments, evaluate training effectiveness, and gather feedback through various assessment tools, surveys, and evaluation methods.
• Continuously update training materials based on learner feedback, industry best practices, and product changes.
• Collaborate with cross-functional teams, including dealers, marketing, operations, and IT, to ensure seamless training integration.
• Stay current with advancements in learning technologies and instructional design, recommending innovative solutions.
• Utilize e-learning authoring tools, such as Articulate Storyline, Rise 360, and HourOne Labs, to create interactive modules.
• Manage daily operations of the Learning Management System (LMS), ensuring a seamless user experience – experience with SuccessFactors and Oracle Learning is a plus.

Qualifications

What makes you a dream candidate?

• Knowledge of dealership operations and F&I processes (preferred).
• Experience with on-demand, just-in-time delivery of training.
• Knowledge of instructional design principles.
• Proficiency with design support systems such as Adobe Captivate, Canva, MurfAI, HourOne Labs.
• Ability to troubleshoot quickly as content and regulations change rapidly.
• Project management skills, including prioritization and managing multiple projects.
• Excellent written and verbal communication skills.
• Proactive, adaptable, and capable of working independently and in teams.
• Willingness to travel as needed for training delivery and support.

Experience

• 2-3 years developing training content in multiple modalities (e-learning, interactive sessions, webinars).
• 1+ year experience with Learning Management Systems and administration (SuccessFactors and Oracle Learning preferred).
• 1-2 years retail automotive experience in the business office, promoting and selling protections products, ideally with Menu Selling.
• Bachelor’s Degree in Education, Instructional Design, Curriculum Development, or related field.

What We Offer

• Excellent health, vision, and dental benefits.
• Company match program for RRSP contributions.
• Generous paid time off (personal, vacation, sick, holidays).
• Casual dress code.
• Dynamic team and leadership relationships.
• Quarterly volunteer opportunities.
• Hybrid work schedule with some remote work options.
• Free parking.