Learning and Development Specialist, Fund Accounting

RBC; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic training specialist to enhance learning within the Client Operations team. In this engaging role, you will design and deliver comprehensive training programs, facilitate workshops, and act as a Change Manager during system upgrades. The position offers a unique opportunity to collaborate with diverse stakeholders and contribute to the development of innovative learning solutions. Join a supportive and close-knit team where your contributions will make a meaningful impact on both the organization and its clients. This is a chance to grow your career while fostering a culture of continuous improvement and professional development.

Benefits

Comprehensive Total Rewards Program

Career Development Opportunities

Flexible Benefits

Competitive Compensation

Hands-on Experience

Collaborative Work Environment

Qualifications

• 5+ years experience in Fund Accounting/NAV Production is preferred.
• Demonstrates effective relationship management skills.

Responsibilities

• Create and conduct training sessions for all levels of Client Operations.
• Develop high-quality, interactive training programs and materials.

Skills

Communication Skills

Presentation Skills

Interpersonal Skills

Organizational Skills

Analytical Skills

Education

University Degree

Post-Graduate Degree

Tools

WebEx

Job description

Job Summary

Job Description

What is the opportunity?

In this role, you will create and conduct training sessions for all levels (Introduction, Intermediate, Advanced) for the Client Operations team within Fund Accounting. You will be responsible for all forms of learning including how-to guides, training materials, assessments questions, and video recording. Act as Change Manager in projects such as new system implementation or system upgrade.

**This is a 1 year contract**

What will you do?

• Develop and deliver high quality, interactive programs ranging from technical software training to daily workflow processes
• Produces training schedules, classroom agenda and determines course content;
• Assess the need of training depending on new regulations, procedures or processes;
• Maintains technical knowledge by attending educational workshops, reviewing publications;
• Facilitate and help create learning and e-learning content, such as WebEx, videos, or other related material, as necessary.
• Design and Deliver training solutions for other “identified” Business Partner audiences within RBC objective being to grow knowledge in other roles
• Continuous review and update of existing “Academy” materials
• Demonstrates commitment to teamwork by developing and maintaining strong relationships with business partners and team members collaborating with colleagues across the organization
• Building and maintaining a network of external partners via professional associations and vendors in areas of expertise to support the development of learning solutions.
• Sharing best practices and remains current on emerging industry trends.
• Act/Influence as an informal coach
• Participate in new business initiatives as a project team member in “training advisory” role and resource

What do you need to succeed?

Must-have

• Excellent communication skills, both written and verbal with the ability to offer clear and concise articulation of complex initiatives
• Outstanding presentation and facilitation skills;
• Interpersonal and networking skills with a proven track record of dealing with clients, management, colleagues and staff.
• Proven organizational and time management skills
• Good analytical skills

Nice to have

• University or post-graduate degree with 5+ years experience in Fund Accounting/NAV Production
• Deep understanding of the Investor Services industry
• Demonstrates effective relationship management skills in working collaboratively with project teams comprised of internal and external learning colleagues, subject matter experts and business leaders;
• Deep understanding of the business strategies of the businesses they support;
• Thorough operational knowledge of NAV production business unit systems, processes, procedures, policies and operations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposureto communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
• Opportunity to obtain hands-on experience throughout your role
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Job Skills

Business Case Design, Client Counseling, Customer Success, Data Gathering Analysis, Decision Making, Group Problem Solving, Storytelling, Time Management, Training Needs Analysis (TNA), Vendor Evaluations

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-05-07

Application Deadline:

2025-05-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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