Learning and Development Specialist

Equitable CA; Southwestern Ontario; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Career growth

Competitive salary & benefits

Volunteer day

Dress for your day

Job summary

Equitable is hiring a Learning & Development professional to design, deliver, and manage training programs at our Waterloo, ON office in a hybrid setting. You’ll create manuals, lead sessions, manage the LMS, and coordinate events with cross-functional teams.

The role requires a university degree in a related field, L&D experience, and proficiency with Storyline, DiSC, and Dayforce Learning. Strong communication and collaboration across departments are essential.

Qualifications

• Bachelor’s or higher degree in Adult Education, Business, HR or related field.
• Experience in Learning & Development with training program development.
• Experience using Articulate Storyline is an asset.
• Familiarity with facilitating DiSC is preferred.
• Strong integrity, confidentiality and multitasking ability.

Responsibilities

• Create and maintain training procedure manuals, guides, and course materials.
• Facilitate and lead training sessions when required.
• Develop communications around training programs for the organization.
• Coordinate bi-weekly orientation program including logistics and analysis.
• Maintain the Learning Management System and related documentation.
• Provide admin support for training courses, registrations, and logistics.
• Resolve delivery challenges with registrants, trainers, and partners.
• Generate dashboards/reports to measure training value and compliance.
• Facilitate meetings and follow-ups; create templates for the team.
• Assist planning of educational events and other activities.
• Monitor shared Learning & Development inboxes and respond to inquiries.
• Provide backup support to other HR coordinators as needed.

Skills

Interpersonal skills

Time management

Written communication

Team collaboration

Resourcefulness

Initiative

Education

University degree in Adult Education, Business, HR or similar

Tools

Articulate Storyline

Dayforce Learning

MS Teams

MS Office (Word/Excel/PowerPoint)

Job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

The Opportunity

At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Work Arrangements

This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do

• Create and maintain training procedure manuals, guides, and course materials as required
• Facilitate and lead training when required
• Develop and cascade communication around training programs and activities for the organization
• Develop and participate in all aspects of the bi-weekly EQ Orientation program including but not limited to: communication with attendees, presenters, external vendors, preparation, revision and facilitation of presentations, oversight of social events, complete post-program analysis, etc.
• Maintain the Learning Management System
• Maintain the Learning & Development SharePoint documentation
• Provide administration and coordination support of training courses to ensure effective and timely course information, registration, and logistics, as required
• Resolve challenges concerning the delivery of training programs between registrants, trainers, partners, and external service providers
• Generate relevant dashboards/reports to provide accurate information regarding the administration, compliance and value of the training courses offered
• Facilitate meetings and follow ups, as required
• Establish templates for use by the Learning & Development team – i.e. project meeting/meeting minutes
• Assist in the planning and coordination of educational events and other special events
• Monitor and respond to Learning & Development shared email inbox and other Learning & Development related questions
• Administration duties as assigned by Learning & Development Managers and Senior leadership
• Provide back up support to other HR coordinators, as required

What you’ll bring

• University degree, preferably in Adult Education, Business, Human Resources or similar
• Experience in a Learning & Development role
• Experience with Articulate Storyline is a strong asset
• Certified or familiar with facilitating DiSC
• Learning Management System experience, preferably with Dayforce Learning
• High level of integrity with a sense of confidentiality and privacy
• Multi-tasking and sound time management skills
• Ability to handle interactions over the phone and in person
• Strong interpersonal skills and adaptability
• Strong written communication skills
• Ability to work with various departments and foster teamwork.
• Demonstrate resourcefulness and initiative in dealing with daily assumptions or when working in ambiguous situations
• Experience working with Virtual Classroom / MS Teams is a strong asset
• Microsoft Office knowledge, including MS Teams, Word, Excel and PowerPoint

What’s in it for you

• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
• Time Away: Competitive vacation plus one paid volunteer day each year
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a "dress for your day" approach.

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [e-mail]. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

Reports To: Manager, Learning & Development

Department: Human Resources

Term: Permanent Full-Time

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.