Learning and Development Specialist

Equitable; Southwestern Ontario; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Career growth

Total rewards

Volunteer day

Dress for your day

Job summary

Equitable in Waterloo, Ontario, is seeking a Learning & Development Specialist to support our orientation program, manage the Learning Management System and create training materials. The role is hybrid with in-office days in Waterloo and collaboration with HR and external partners.

You will coordinate training activities, develop communications around training, and support analytics with dashboards. A strong background in L&D, Dayforce Learning, and Storyline is valued.

Qualifications

• University degree, preferably in Adult Education, Business, Human Resources or similar.
• Experience in a Learning & Development role.
• Experience with Articulate Storyline is a strong asset.
• Certified or familiar with facilitating DiSC.
• Learning Management System experience, preferably with Dayforce Learning.
• High level of integrity with confidentiality and privacy.
• Multi-tasking and time management skills.
• Ability to handle interactions over the phone and in person.
• Strong interpersonal skills and adaptability.
• Strong written communication skills.
• Ability to work with various departments and foster teamwork.
• Resourcefulness and initiative in ambiguous situations.
• Experience with Virtual Classroom / MS Teams is a strong asset.
• Microsoft Office knowledge, including MS Teams, Word, Excel and PowerPoint.

Responsibilities

• Create and maintain training manuals, guides, and course materials.
• Facilitate and lead training when required.
• Develop and cascade communication around training programs.
• Participate in the bi-weekly Orientation program logistics and execution.
• Maintain the Learning Management System.
• Maintain Learning & Development SharePoint documentation.
• Provide admin and coordination support of training courses.
• Resolve challenges in training program delivery with registrants and trainers.
• Generate dashboards/reports on administration, compliance and value of training.
• Facilitate meetings and follow-ups as required.
• Establish templates for the Learning & Development team.
• Assist in planning educational and other events.
• Monitor and respond to L&D shared inbox and related queries.
• Administrative duties and backup support to HR coordinators.

Education

University degree (Adult Education, Business, Human Resources or similar)

Tools

Articulate Storyline

Dayforce Learning

MS Teams

Microsoft Office

PowerPoint

Job description

The Opportunity: At Equitable, we believe great things happen when we work together. We're a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you're passionate about making a difference and growing your career in an inclusive and collaborative environment, we'd love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

Equitable is growing! We are looking for a Learning & Development Specialist to join our Human Resources team. The Learning & Development Specialist will assist with the coordination and logistics of our orientation program, support our Learning Management System, create and facilitate training and related materials and support the day-to-day operations of the Learning & Development team.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements:

This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you'll do:

• Create and maintain training procedure manuals, guides, and course materials as required
• Facilitate and lead training when required
• Develop and cascade communication around training programs and activities for the organization
• Develop and participate in all aspects of the bi-weekly EQ Orientation program including but not limited to: communication with attendees, presenters, external vendors, preparation, revision and facilitation of presentations, oversight of social events, complete post-program analysis, etc.
• Maintain the Learning Management System
• Maintain the Learning & Development SharePoint documentation
• Provide administration and coordination support of training courses to ensure effective and timely course information, registration, and logistics, as required
• Resolve challenges concerning the delivery of training programs between registrants, trainers, partners, and external service providers
• Generate relevant dashboards/reports to provide accurate information regarding the administration, compliance and value of the training courses offered
• Facilitate meetings and follow ups, as required
• Establish templates for use by the Learning & Development team – i.e. project meeting/meeting minutes
• Assist in the planning and coordination of educational events and other special events
• Monitor and respond to Learning & Development shared email inbox and other Learning & Development related questions
• Administration duties as assigned by Learning & Development Managers and Senior leadership
• Provide back up support to other HR coordinators, as required

What you'll bring:

• University degree, preferably in Adult Education, Business, Human Resources or similar
• Experience in a Learning & Development role
• Experience with Articulate Storyline is a strong asset
• Certified or familiar with facilitating DiSC
• Learning Management System experience, preferably with Dayforce Learning
• High level of integrity with a sense of confidentiality and privacy
• Multi-tasking and sound time management skills
• Ability to handle interactions over the phone and in person
• Strong interpersonal skills and adaptability
• Strong written communication skills
• Ability to work with various departments and foster teamwork.
• Demonstrate resourcefulness and initiative in dealing with daily assumptions or when working in ambiguous situations
• Experience working with Virtual Classroom / MS Teams is a strong asset
• Microsoft Office knowledge, including MS Teams, Word, Excel and PowerPoint

What's in it for you:

• Career Growth: Regular learning sessions and developmentopportunities
• Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pensionmatching
• Time Away: Competitive vacation plus one paid volunteer day each year
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a "dress for your day" approach.

At Equitable, we're committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [e-mail]. We're happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you're selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what's included.

Reports To: Manager, Learning & Development Department: Human Resources Term: Permanent Full-Time