Lead Youth Care Supervisor – Trauma-Informed, Hands-On

CarePros; Red Deer; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Employee & Family Assistance Program

RRSP matching

Training & development

TCI Certification

Care technology access

Collaborative team environment

Growth opportunities

Job summary

CarePros in Red Deer, AB seeks a Program Supervisor to lead on the floor, coach CYCWs, and oversee daily operations in a high-needs youth program. You will deliver trauma-informed care, manage critical incidents, ensure accurate documentation, and build stability for youth and staff.

This full-time role requires supervisory experience, post-secondary training in related fields, and the ability to stay calm under pressure.

Qualifications

• 3+ years of direct care experience with children and youth that have complex developmental disabilities and/or significant mental health needs.
• 2+ years of supervisory experience in front-line care.
• Post-secondary education in Child and Youth Care, Social Work, or a related field.
• Experience working with Children and Family Services, FSCD, or PDD.
• Valid Alberta Class 5 Driver’s License.
• 3-year Alberta Driver’s Abstract.
• Reliable 4-door vehicle.
• Alberta Vehicle Registration.
• $2 Million Alberta Auto insurance liability.
• Clear Criminal Record Check with Vulnerable Sector Check (VSC) within past 5 months.
• Clear Intervention Record Check (IRC) within past 5 months.
• Standard/Intermediate First Aid with CPR Level C.

Responsibilities

• Provide in person, trauma-informed care to children and youth.
• Build trust through consistency, engagement, and genuine connection.
• Support youth through crisis using de-escalation and intervention strategies.
• Create meaningful moments, play, teach, guide, and support daily routines.
• Document observations and progress with accuracy and care.
• Lead, coach, and mentor your team of CYCWs.
• Set and maintain high standards of care through role modeling.
• Support scheduling, staffing, and day-to-day program operations.
• Collaborate with internal teams (People & Culture, Finance).
• Partner with families, caregivers, and external stakeholders.
• Ensure safety, compliance, and program consistency.
• Participate in on-call support rotation.

Skills

Leadership on floor

Crisis intervention

Youth care experience

Trauma-informed care

Communication under pressure

Education

Post-secondary in Child & Youth Care / Social Work

Job description

CarePros in Red Deer, AB seeks a Program Supervisor to lead on the floor, coach CYCWs, and oversee daily operations in a high-needs youth program. You will deliver trauma-informed care, manage critical incidents, ensure accurate documentation, and build stability for youth and staff.

This full-time role requires supervisory experience, post-secondary training in related fields, and the ability to stay calm under pressure.