Program Supervisor (Red Deer In-Ratio)

CarePros; Red Deer; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Employee & Family Assistance Program

RRSP matching

Training & development

TCI Certification

Care technology access

Collaborative team environment

Growth opportunities

Job summary

CarePros in Red Deer, AB seeks a Program Supervisor to lead on the floor, coach CYCWs, and oversee daily operations in a high-needs youth program. You will deliver trauma-informed care, manage critical incidents, ensure accurate documentation, and build stability for youth and staff.

This full-time role requires supervisory experience, post-secondary training in related fields, and the ability to stay calm under pressure.

Qualifications

• 3+ years of direct care experience with children and youth that have complex developmental disabilities and/or significant mental health needs.
• 2+ years of supervisory experience in front-line care.
• Post-secondary education in Child and Youth Care, Social Work, or a related field.
• Experience working with Children and Family Services, FSCD, or PDD.
• Valid Alberta Class 5 Driver’s License.
• 3-year Alberta Driver’s Abstract.
• Reliable 4-door vehicle.
• Alberta Vehicle Registration.
• $2 Million Alberta Auto insurance liability.
• Clear Criminal Record Check with Vulnerable Sector Check (VSC) within past 5 months.
• Clear Intervention Record Check (IRC) within past 5 months.
• Standard/Intermediate First Aid with CPR Level C.

Responsibilities

• Provide in person, trauma-informed care to children and youth.
• Build trust through consistency, engagement, and genuine connection.
• Support youth through crisis using de-escalation and intervention strategies.
• Create meaningful moments, play, teach, guide, and support daily routines.
• Document observations and progress with accuracy and care.
• Lead, coach, and mentor your team of CYCWs.
• Set and maintain high standards of care through role modeling.
• Support scheduling, staffing, and day-to-day program operations.
• Collaborate with internal teams (People & Culture, Finance).
• Partner with families, caregivers, and external stakeholders.
• Ensure safety, compliance, and program consistency.
• Participate in on-call support rotation.

Skills

Leadership on floor

Crisis intervention

Youth care experience

Trauma-informed care

Communication under pressure

Education

Post-secondary in Child & Youth Care / Social Work

Job description

Program Supervisor – Red Deer, AB

CarePros locations are not daycares, day homes, or early childhood education environments. If your experience has been in daycare, preschool, or traditional childcare, this role is not what you are used to.

The Program Supervisor directly supports youth with complex behavioural needs, significant trauma, emotional dysregulation, and high-acuity support requirements. The youth in our care require therapeutic crisis intervention, medication administration, behavioural support planning, and consistent trauma-informed responses during escalations.

This is not a sit-back-and-manage career. Program Supervisor is for someone who leads on the floor, not from the sidelines.

You will work in-ratio alongside your frontline Child and Youth Care Workers (CYCWs) while also overseeing the day-to-day operations of your program. That means actively supporting youth during difficult moments, coaching employees in real time, managing critical incidents, ensuring documentation and reporting standards are met, and helping to create stability in a high-needs environment.

You Will Need

• Confidence and experience working with high intensity specialized programming, complex behaviours, and trauma.
• Experience supporting escalated youth safely and therapeutically.
• Medication management experience.
• Critical Incident Reporting knowledge.
• Strong leadership under pressure.
• The ability to stay calm, regulated, and professional in unpredictable situations.
• A hands‑on leadership style.

If you build trust through presence, earn respect through action, and are not afraid to step into hard moments with youth who need consistency the most…keep reading. If you are looking for something predictable, low-demand, hands‑off, or primarily administrative, this is not be the right fit.

Work Schedule

• Full‑time, permanent.
• In Ratio Rotation: 7:00 am to 3:00 pm MST, six days working, three days off work.
• On‑call rotation required.

Why This Work Matters

You’ll know you’re succeeding when:

• A youth who struggles to trust starts opening up to you.
• A difficult moment de‑escalates because of your presence.
• Your team begins to mirror your approach, your calm, and your standards.

The Program Supervisor role is demanding. It will stretch your patience, your creativity, and your leadership. It will give you the chance to make a lasting impact in a youth’s life, and to lead a team doing the same.

What You’ll Do

On the Floor

• Provide in person, trauma‑informed care to children and youth.
• Build trust through consistency, engagement, and genuine connection.
• Support youth through crisis using de‑escalation and intervention strategies.
• Create meaningful moments, play, teach, guide, and support daily routines.
• Document observations and progress with accuracy and care.

Leadership & Operations

• Lead, coach, and mentor your team of CYCWs.
• Set and maintain high standards of care through role modeling.
• Support scheduling, staffing, and day‑to‑day program operations.
• Collaborate with internal teams (People & Culture, Finance).
• Partner with families, caregivers, and external stakeholders.
• Ensure safety, compliance, and program consistency.
• Participate in on‑call support rotation.

What You Bring

Core Requirements

• 3+ years of direct care experience with children and youth that have complex developmental disabilities and/or significant mental health needs.
• 2+ years of supervisory experience in front‑line care.
• Post‑secondary education in Child and Youth Care, Social Work, or a related field.
• Experience working with Children and Family Services, FSCD, or PDD.
• Valid Alberta Class 5 Driver’s License.
• 3‑year Alberta Driver’s Abstract.
• Reliable 4‑door vehicle.
• Alberta Vehicle Registration.
• $2 Million Alberta Auto insurance liability.
• Clear Criminal Record Check with Vulnerable Sector Check VSC (within past 5 months).
• Clear Intervention Record Check IRC (within past 5 months).
• Standard/Intermediate First Aid with CPR Level C.

What Sets You Apart

• You lead by example, not just direction.
• You stay calm, grounded, and decisive in high‑stress situations.
• You balance structure with empathy, firm, but fair.
• You genuinely enjoy engaging with youth (sports, games, life skills, connection).
• You are solution‑focused and growth‑oriented.
• You understand trauma‑informed care and child development.

You must be able to:

• Stay active throughout your shift (walking, standing, engaging).
• Support physical environments indoors and outdoors.
• Bend, crouch, and respond quickly.
• Lift up to 10 lbs occasionally.
• Maintain energy and presence for the duration of your shift.

What You Get

• Health, dental, vision, and travel benefits.
• Employee & Family Assistance Program.
• Group RRSP matching (after one year).
• Ongoing training & professional development.
• Cornell University TCI Certification.
• Access to innovative care technology + mobile tools.
• A collaborative, supportive team environment.
• Real opportunities for growth within a rapidly expanding organization.

Who This Is For You If

• You Want to lead and stay connected to the work.
• You find purpose in supporting youth with very high complex needs.
• You are ready to be relied on, by both your team and the youth in care.

Who This Is Not For You If

• You prefer hands‑off or administrative leadership.
• You are uncomfortable with critical crisis situations or high intensity behavioural challenges.
• You are looking for a low‑demand or routine position.

We take our responsibility seriously. The youth we support deserve consistency, safety, and care they can trust. If you are ready to step into a role that will challenge you, grow you, and allow you to make a real impact.

#hp