TFC Program Supervisor

CarePros; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Employee & Family Assistance Program

RRSP matching (after one year)

Training & professional development

TCI Certification via Cornell program

Collaborative team environment

Job summary

CarePros in Edmonton, AB is seeking a Therapeutic Foster Care (TFC) Program Supervisor to lead Family-Based and frontline CYCWs, ensuring trauma-informed care for youth with complex needs.

The role involves coaching staff, overseeing day‑to‑day operations of TFC placements, documenting safely, and partnering with families and external stakeholders to deliver high‑quality, compliant services.

Qualifications

• 3+ years direct care experience with youth who have complex needs.
• 3+ years supervisory experience in frontline care.
• Experience with Children and Family Services contracts.
• Post-secondary education in CYC, Social Work, or related field.
• Valid Alberta Class 5 Driver’s Licence and clear driving record.
• Clear Criminal Record Check with Vulnerable Sector Check.

Responsibilities

• Oversee day‑to‑day operations of TFC placements and family‑based programs.
• Coach and mentor CYCWs; ensure documentation and reporting standards.
• Lead scheduling, staffing, and on‑call rotations.
• Ensure safety, compliance, and high‑quality care across youth services.
• Collaborate with internal teams and external stakeholders.

Skills

Direct care experience

Supervisory experience

Trauma-informed care

Leadership under pressure

Calm and regulated

Communication with families

Education

Post-secondary in CYC/Social Work

Job description

Therapeutic Foster Care (TFC) Program Supervisor – Edmonton, AB

CarePros is one of Edmonton's leading agencies providing Therapeutic Foster Care Placements to youth with complex behavioural needs, significant trauma, emotional dysregulation, and high‑acuity support requirements. We focus on cultural connection, family reunification, and the transition into adulthood. The youth in our care require therapeutic crisis intervention, medication administration, behavioural support planning, and consistent trauma‑informed responses during escalations.

You will oversee Family‑Based and frontline service providers, ensuring that services delivered meet the needs of our youth and their families in a compassionate and respectful manner. The TFC Program Supervisor reports to the Senior Program Supervisor, while managing responsibilities focused on supportive care and engagement with our persons served. This role supports families from all backgrounds throughout the intake process through to discharge. You will oversee the day‑to‑day operations of your TFC placements and Family‑Based programs. This includes coaching your frontline Child and Youth Care Workers (CYCWs), ensuring documentation and reporting standards are met, and helping to create stability in high‑needs environments.

You Will Need

• Confidence and experience working with high intensity specialized programming, complex behaviours, and trauma.
• Experience supporting escalated youth safely and therapeutically.
• Medication management experience.
• Critical Incident Reporting knowledge.
• Strong leadership under pressure.
• The ability to stay calm, regulated, and professional in unpredictable situations.
• A hands‑on leadership style.

Work Schedule

• Full‑time, permanent.
• Monday to Friday (40 hours per week).
• On‑call rotation required.

Why This Work Matters

You’ll know you’re succeeding when:

• Your care families and CYCWs know they can go to you with any question or concern.
• The youth feel safe, valued, and genuinely cared for thanks to the trust and consistency you bring.
• Your CYCWs begin to mirror your approach, your calm, and your standards.
• You see growth unfold as youth develop new skills, form meaningful relationships, and participate more fully in their communities.

The TFC Program Supervisor role is demanding. It will stretch your patience, your creativity, and your leadership. It will give you the chance to make a lasting impact in the lives of youth.

What You’ll Do

• Build trust through consistency, engagement, and genuine connection.
• Lead, coach, and mentor your CYCWs.
• Set and maintain high standards of care.
• Support scheduling, staffing, and day‑to‑day operations.
• Collaborate with internal teams (People & Culture, Finance).
• Partner with families, caregivers, and external stakeholders.
• Ensure safety, compliance, and program consistency.
• Participate in on‑call support rotation.
• Distribute data reports to various internal/external stakeholders.
• Develop and implement service process improvements to increase quality of care provided.
• Respond when necessary to crisis situations.
• Manage safety plans.

What You Bring

Core Requirements

• 3+ years of direct care experience with children and youth that have complex developmental disabilities and/or significant mental health needs.
• 3+ years of supervisory experience in front‑line care. Managing front‑line care employees and family based contractors.
• 3+ years of experience working with Children and Family Services, Family Support for Children with Disability. Working with children and youth contracts.
• Post‑secondary education in Child and Youth Care, Social Work, or a related field.
• Valid Alberta Class 5 Driver’s License.
• 3-year Alberta Driver’s Abstract.
• Reliable 4‑door vehicle.
• Alberta Vehicle Registration.
• $2 Million Alberta Auto insurance liability.
• Clear Criminal Record Check with Vulnerable Sector Check VSC (within past 5 months).
• Clear Intervention Record Check IRC (within past 5 months).
• Standard/Intermediate First Aid with CPR Level C.

What Sets You Apart

• You lead by example, not just direction.
• You stay calm, grounded, and decisive in high‑stress situations.
• You are solution‑focused and growth‑oriented.
• You understand trauma‑informed care and child development.

You must be able to:

• Stay active throughout your shift (walking, standing, engaging).
• Support physical environments indoors and outdoors.
• Bend, crouch, and respond quickly.
• Lift up to 10 lbs occasionally.
• Maintain energy and presence for the duration of your shift.

What You Get

• Health, dental, vision, and travel benefits.
• Employee & Family Assistance Program.
• Group RRSP matching (after one year).
• Ongoing training & professional development.
• Cornell University TCI Certification.
• Access to innovative care technology + mobile tools.
• A collaborative, supportive team environment.
• Real opportunities for growth within a rapidly expanding organization.

We take our responsibility seriously. The youth we support deserve consistency, safety, and care they can trust. If you are ready to step into a role that will challenge you, grow you, and allow you to make a real impact

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