Lead Warehouse & CSR Team: Training & Operations

Dal-Tile Corp.; Montreal (administrative region); On-site; CAD 54,000 - 58,000; Full time

Job summary

Dal-Tile Corp. is seeking a Warehouse Team Lead in Montreal, QC, to train Customer Service Representatives and lead warehouse and CSR activities.

The role involves overseeing order management, inventory tasks, and occasional showroom duties, with safety and policy adherence as core responsibilities. The ideal candidate has 3+ years of customer service or warehouse experience, a high school diploma (or equivalent), and forklift certification or operation skills.

Qualifications

• High School diploma or equivalent experience; Certified Forklift Operator.
• 3+ years customer service and/or warehouse experience.
• Supervisor or lead level experience preferred.

Responsibilities

• Trains, coaches, and provides guidance to Customer Service Representatives and/or Warehouse Associates and/or combined Customer Service/Warehouse Representatives.
• Executes warehouse and/or CSR duties as needed (refer to duties in Warehouse Associate and/or Customer Service Rep position descriptions).
• May complete all aspects of SSC Order Management.
• May have responsibility for purchasing activity (placing/receiving PO’s in systems and in warehouse).
• Executes warehouse tasks for inventory management and order fulfillment (assembly, loading and checking of customer orders).
• May execute daily office tasks and office administration.
• May provide service in showroom.
• Operates forklift equipment.
• Serves as a resource for other SSC associates.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
• Ensures adherence to company policies and procedures.
• Performs other related duties as required.

Skills

Customer service

Warehouse experience

Leadership

Communication

Multi-tasking

Time management

Safety consciousness

Education

High School diploma or equivalent

Certified Forklift Operator

Tools

Forklift operation

Job description

Dal-Tile Corp. is seeking a Warehouse Team Lead in Montreal, QC, to train Customer Service Representatives and lead warehouse and CSR activities.

The role involves overseeing order management, inventory tasks, and occasional showroom duties, with safety and policy adherence as core responsibilities. The ideal candidate has 3+ years of customer service or warehouse experience, a high school diploma (or equivalent), and forklift certification or operation skills.