Lead Technician - Audio Visual

Paladin Technologies; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading North American systems integrator seeks a Lead AV Technician to oversee installations and mentor junior staff. The role involves working on diverse commercial projects, ensuring client satisfaction, and maintaining high technical standards. Ideal candidates will have significant experience in AV systems and demonstrate strong leadership and problem-solving skills.

Qualifications

• 5+ years of experience in a technical role within the integrated security industry.
• Experience installing and maintaining complex Audio-Visual systems in a commercial environment.
• Certifications such as CTS, CTS-I, Extron AV associate, Biamp Tesira Forte, or Crestron Professional Installation preferred.

Responsibilities

• Lead the installation and servicing of cabling infrastructure and audio/visual devices.
• Mentor, coach, and train other Technicians.
• Organize onsite activities to ensure efficiency.

Skills

Technical knowledge

Adaptability

Service Orientation

Problem Solving

Communication

Education

Valid Driver’s License

Job description

Our Audio-Visual team focuses on designing, installing, and maintaining complex AV solutions for our clients.

As a Lead AV Technician with Paladin Technologies, you will be responsible for reviewing, understanding, analyzing, and implementing installation plans from our Design, Sales, and Project Management Team.

Reporting into a Project Manager or Foreman, you will be responsible for mentoring and supervising junior Technicians. This position requires the ability and technical knowledge to complete installations, understand the BOM, and be capable of adjusting as needed to meet client satisfaction.

Ideal candidates will represent Paladin in a professional manner that aligns with our values of leadership mindset, people development, team, and client-focused.

A typical day could see you working on a variety of commercial installations including hospitals, airports, corporate offices, and casinos to name just a few.

GENERAL ACCOUNTABILITIES

1. Lead the installation and servicing of cabling infrastructure and audio/visual devices including pre-wiring, installation, termination, testing, reporting, and labeling per specifications and drawings.
2. Lead the installation of audio/visual equipment including conferencing systems, distributed audio, digital signage, sound reinforcement, control systems, and presentation systems.
3. Lead system programming and commissioning using Crestron Toolbox, Extron Toolbelt, and Tesira software to establish device connections.
4. Manage device IDs and IP addresses, maintain and update spreadsheets for programmers.
5. Organize onsite activities to ensure efficiency and motivate the project team.
6. Mentor, coach, and train other Technicians.
7. Load program files and update firmware for devices.
8. Build racks and implement strong cable management practices.
9. Read and interpret system diagrams and construction drawings, ensuring safety procedures are followed.
10. Complete administrative duties including project updates, documentation, and filing.
11. Be prepared to be “on-call” outside regular hours if required.
12. Build relationships with clients and prospects for future opportunities.

SUCCESS FACTORS

• Adaptability: Quickly adapt to deliver desired outcomes.
• Accountability: Own your work from start to finish.
• Service Orientation: Strive to exceed customer expectations.
• Innovation: Continuously seek new ways to add value.
• Technical knowledge: Build and demonstrate your skills regularly.

REQUIRED QUALIFICATIONS

• 5+ years of experience in a technical role within the integrated security industry.
• Experience installing and maintaining complex Audio-Visual systems in a commercial environment.
• Flexibility to work in various environments, from construction sites to finished offices.
• Valid Driver’s License and clean abstract.

PREFERRED QUALIFICATIONS

• Experience in hospitality, healthcare, or post-secondary industries.
• Certifications such as CTS, CTS-I, Extron AV associate, Biamp Tesira Forte, or Crestron Professional Installation are preferred.

PROFESSIONAL COMPETENCIES

• Proper use and safety of hand and power tools.
• Ability to solve practical problems independently.
• Organizational skills for effective workload management.
• Ability to complete projects on time and within budget.
• Effective communication skills for presentations and written correspondence.
• Ability to work effectively with diverse teams and adapt to organizational changes.

PHYSICAL DEMANDS

Regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop. Use hands for handling objects and typing. Reach, talk, hear, and see clearly. Occasionally lift up to 50 pounds and work at heights over 1.8m (6 feet). Power tool use is required.

WORKING CONDITIONS

Exposure to outdoor weather, construction sites, and travel between sites. May work in typical office environments and occasionally in confined spaces. Noise levels are usually moderate. High work and confined space entry may be required.

Pay

$34.00ph - $41.00ph DOE

Company Info

Paladin Technologies is a leading North American systems integrator for building technology solutions, including security, AV, infrastructure, and networking. With coast-to-coast offices and nearly 1,600 professionals, we deliver innovative technology solutions across various industries.

We value diversity and are an Equal Opportunity Employer. Accommodations are available upon request. Only selected candidates will be contacted for interviews.