Lead Strategic Customer Success Partner

Uber Freight; Oakville; On-site; CAD 117,000 - 150,000; Full time

Benefits offered by this job

Hybrid work schedule (3 days in-office

2 days remote

Job summary

Uber Freight in Oakville, ON seeks a Lead Strategic Customer Success Partner to retain and grow a portfolio of clients. You will conduct regular reviews, forecast savings, and coordinate onboarding while collaborating with Operations to implement continuous improvement and meet strategic initiatives. Travel 35%–50% as needed to support customers.

The role emphasizes building strong client relationships, delivering value, and achieving Net Revenue targets within a hybrid work setting in Canada.

Qualifications

• Bachelor’s degree in business, logistics, engineering, or related field.
• 5+ years of related experience in account management role.
• Experience in MS Office or Google Workspace.
• Flexibility to travel regularly (35%–50%)

Responsibilities

• Serve as primary liaison on behalf of assigned customers; develop proactive communication with customers.
• Retention, renewal, growth, cross selling, and contract negotiation for all assigned clients.
• Achieve targeted Net Revenue goals in accordance with budget.
• Conduct weekly, monthly, and quarterly business reviews and client-facing meetings.
• Collaborate with Operations to develop and lead monthly/quarterly business reviews focusing on strategic initiatives and transportation savings.
• Track client saving initiatives and reporting to deliver forecasted savings.
• Coordinate onboarding of additional facilities and new client team members.
• Communicate customer objectives and Voice of Customer to Uber Freight personnel; deliver solutions.
• Create processes with operations to communicate shipment information.
• Assist customers with freight cost forecasting and budgeting.
• Drive initiatives to meet net revenue targets and efficiency goals.
• Grow marketing and selling of additional Uber Freight services.
• Maintain Salesforce information for all assigned clients.

Skills

Account management

Communication

Negotiation

Education

Bachelor’s degree in business, logistics, engineering, or related field

Tools

Excel

Tableau

Google Workspace

Job description

The Lead Strategic Customer Success Partner is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis, providing support, reporting and KPIs associated with a client’s transportation budget, and partnering with Operations personnel to meet strategic initiatives and continuous improvement ideas. This person is responsible for executing the transportation solution as it was sold to the client and implementing continuous improvement initiatives that Thrill the Customer.

What the Candidate Will Do

• Serve as primary liaison on behalf of assigned customers represented with Uber Freight departments and other job functions; Develop and maintain proactive and effective communication with customers, both internally and externally


• Responsible for retention, renewal, growth, cross selling, and contract negotiation for all assigned clients, and developing multiple levels of contact between Uber Freight and client personnel


• Achieve targeted Net Revenue goals in accordance with budget


• Conduct weekly, monthly, and quarterly business reviews, ideation sessions, and other client facing business meetings or virtual sessions as appropriate


• Collaborate with Operations staff and Think Tank to develop, compile, and lead Monthly/Quarterly business reviews with client, focusing on strategic initiatives (VIPs), developmental opportunities, transportation savings, and carrier performance, leading to an optimal freight management solution aligning with customer’s expectations


• Track client saving initiatives and reporting and drive initiatives to deliver forecasted savings


• Responsible for supporting and coordinating onboarding of additional facilities and new client team members


• Responsible for communicating customer objectives and Voice of Customer to Uber Freight personnel and delivering solutions and outcomes to the customer


• Create processes through partnering with operations staff to proactively communicate shipment information regarding route changes, delays, or early deliveries to appropriate internal and external customers


• Assist customers with freight cost forecasting and budgeting as appropriate


• Responsible for driving initiatives with the client and internal Uber Freight personnel (TM Operations) to meet Uber Freight net revenue targets and efficiency goals


• Actively participate and drive growth in the marketing and selling of additional Uber Freight services across their assigned customer base


• Maintain timely and accurate Salesforce information for all assigned clients

Basic Qualifications

• Bachelor’s degree in business, logistics, engineering, or related field


• 5+ years of related experience in account management role


• Experience in MS Office or Google Workspace


• Flexibility to travel regularly (35%–50%)

Preferred Qualifications

• Bachelor’s degree in business, logistics or other related fields


• 5 - 7 years previous logistics and transportation experience


• Highly knowledgeable in basic modes of transportation, basic understanding of financial processes and P&L responsibilities


• Advanced knowledge of Microsoft Office/Google Workspace – proficient skills in Excel and Tableau desired

Compensation: $117,000 - $150,000 base salary per year, plus eligibility for an annual performance-based bonus.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com .

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This role is based out of our Oakville, ON office on a hybrid schedule (3 days in-office, 2 days remote). Can you meet this requirement?

Are you legally authorized to work in Canada without sponsorship?

Are you subject to any restrictive covenants (e.g., non-compete, non-solicit agreements) that would prevent you from working at Uber Freight?