Lead Service Foreman – Diagnostics & Team Growth

Kaizen Auto Group; Ponoka; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Dental & Extended Health Coverage

Company Pension

Paid Time Off

Life & Disability Insurance

Employee & Family Assistance Programs

Vehicle Purchase & Service Discounts

Paid Professional Development

Company-Wide Appreciation Events

Job summary

Summit RAM in Ponoka, Alberta is seeking a Working Service Shop Foreman who will supervise daily operations in the Service Department while performing hands-on diagnostics and repairs. You will lead technicians, ensure OEM standards, and balance hands-on work with team oversight to deliver quality, timely service.

The ideal candidate has strong leadership, communication, and problem-solving abilities, with experience in a dealership setting and a commitment to continuous improvement.

Qualifications

• Certified automotive technician with extensive hands-on experience; OEM master or journeyman certification preferred.
• Strong diagnostic and mechanical repair skills with in-depth knowledge of OEM procedures.
• Previous experience in a leadership, foreman, or team lead role within an automotive dealership is an asset.
• Excellent communication and coaching skills with the ability to support and motivate a team.

Responsibilities

• Lead and support the service technician team while performing advanced diagnostics and repairs.
• Oversee daily shop workflow, ensuring proper job dispatching, technician productivity, and on time repair completion.
• Provide technical guidance, troubleshooting support, and quality control checks for all repair work.
• Ensure all repairs meet OEM standards, warranty guidelines, and dealership policies.
• Assist the Service Manager with assigning work, managing shop capacity, and supporting operational planning.
• Train, mentor, and coach technicians to support skill development and performance improvement.
• Review repair orders for accuracy, proper documentation, and completion prior to closing.
• Support communication between technicians and service advisors to clarify repair needs and timelines.

Skills

Leadership

Diagnostics

Mechanical repair

Communication

Problem solving

Team coaching

Education

OEM master or journeyman certification

Tools

DMS software

OEM diagnostic software

Job description

Summit RAM in Ponoka, Alberta is seeking a Working Service Shop Foreman who will supervise daily operations in the Service Department while performing hands-on diagnostics and repairs. You will lead technicians, ensure OEM standards, and balance hands-on work with team oversight to deliver quality, timely service.

The ideal candidate has strong leadership, communication, and problem-solving abilities, with experience in a dealership setting and a commitment to continuous improvement.