Service Shop Foreman

Kaizen Automotive Group; Ponoka; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive Compensation

Dental & Extended Health Coverage

Company Pension

Paid Time Off

Life & Disability Insurance

Employee & Family Assistance Programs

Vehicle Purchase & Service Discounts

Paid Professional Development

Company-Wide Appreciation Events

Job summary

Summit RAM in Ponoka, Alberta, part of Kaizen Automotive Group, seeks a Working Service Foreman to supervise the Service Department and perform advanced diagnostics and repairs. This role blends hands-on work with leadership to maintain OEM standards and efficient shop operation.

The ideal candidate is a certified automotive technician with strong leadership, communication, and problem-solving skills, capable of mentoring technicians and ensuring quality outcomes.

Qualifications

• Certified automotive technician with hands-on experience.
• Strong leadership, communication, and coaching ability.
• Experience supervising a service team is preferred.

Responsibilities

• Lead and support the service technician team while performing advanced diagnostics and repairs.
• Oversee daily shop workflow, ensuring proper job dispatching and on-time repairs.
• Provide technical guidance and quality control for repair work.
• Ensure repairs meet OEM standards and dealership policies.
• Assist in assigning work, capacity planning, and training technicians.
• Review repair orders for accuracy and proper documentation.

Skills

Leadership

Communication

Problem-solving

Education

Automotive technician certification

Tools

DMS

OEM diagnostic software

Job description

Brand Statement

Rev Up Your Career at Summit RAM in Ponoka, Alberta!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Summit RAMembraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Summit RAM, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Summit RAMis proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued.Full‑Time employees enjoy a robust benefits package, including:

• Competitive Compensation
• Dental & Extended Health Coverage
• Company Pension
• Paid Time Off
• Life & Disability Insurance
• Employee & Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development
• Company‑Wide Appreciation Events
• And SO MUCH MORE!

Overview

Position Summary

The Working Service Shop Foremanis responsible forsupervising daily operations in the Service Department while actively performing diagnostic and repair work. This role provides technical leadership to technicians, ensures adherence to OEM repair standards, and supports efficient workflow throughout the shop. The ideal candidate is a skilled master technician with strong leadership, communication, and problem-solving abilities who can balance hands‑on work with team oversight.

Responsibilities and Qualifications

Key Responsibilities

• Lead and support the service technician team while performing advanced diagnostics and repairs.
• Oversee daily shop workflow, ensuring proper job dispatching, technician productivity, and on time repair completion.
• Provide technical guidance, troubleshooting support, and quality control checks for all repair work.
• Ensure all repairs meet OEM standards, warranty guidelines, and dealership policies.
• Assist the Service Manager with assigning work, managing shop capacity, and supporting operational planning.
• Train, mentor, and coach technicians to support skill development and performance improvement.
• Review repair orders for accuracy, proper documentation, and completion prior to closing.
• Support communication between technicians and service advisors to clarify repair needs and timelines.
• Maintain a safe, clean, and organized shop environment in accordance with OEM and dealership safety requirements.
• Assist in diagnosing complex or escalated technical issues and ensure timely resolution.
• Monitor and manage shop tools, equipment, and resources to ensure availability and proper use.
• All other duties as assigned by leadership.

Qualifications

• Certified automotive technician with extensive hands‑on experience; OEM master or journeyman certification preferred.
• Strong diagnostic and mechanical repair skills with in-depth knowledge of OEM procedures.
• Previous experience in a leadership, foreman, or team lead role within an automotive dealership is an asset.
• Excellent communication and coaching skills with the ability to support and motivate a team.
• Strong organizational abilities with the capacity to manage multiple priorities in a fast‑paced environment.
• Proficiency with dealership management systems (DMS) and OEM diagnostic software.
• High attention to detail and commitment to producing quality work.
• Valid driver’s license and clean driving record required.
• Additionaltechnical training or certifications are considered an asset.

INDCFO