Lead Server - Taplye's Pub

Gibbons Whistler; Whistler Village; On-site; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Tips

Food & beverage discounts

Adventure perks

Accommodation discounts

Wellness perks

Community partner discounts

Job summary

Gibbons Whistler is seeking a Lead Server / Shift Leader for Tapley’s Pub to help run the floor, support the team, and ensure smooth, guest‑focused service during busy shifts.

This hands‑on leadership role involves solving challenges, coaching servers, and fostering a fun, supportive atmosphere so guests feel welcomed and locals keep coming back.

Join Whistler’s dynamic hospitality group for growth, flexible schedules, staff perks, and community events that embody our Have Fun value.

Qualifications

• Experience in a serving role with floor operations knowledge.
• Strong leadership and staff coaching abilities.
• Ability to manage guest concerns and service recovery.
• Clear communication and teamwork skills.

Responsibilities

• Take ownership of the floor to keep service running smoothly.
• Lead by example and keep the team motivated and accountable.
• Support servers with questions, concerns, and service recovery.
• Coordinate reservations and flow of the restaurant.
• Plan and lead team trainings and staff development.
• Communicate feedback to managers after service.
• Promote Tapley’s events and engage with the local community.

Skills

Leadership

Guest service

Team motivation

Communication

Staff training

Problem solving

Job description

Love leading a team and keeping the floor running? Tapley’s is looking for its next Lead Server / Shift Leader!

Who We Are

At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.

Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

The Opportunity

As Lead Server / Shift Leader at Tapley’s Pub, you’ll help lead the floor, support the team, and make sure every service runs smoothly. You’ll be a go-to person for servers, helping solve challenges, build confidence, and create a fun, supportive team environment. This is a hands‑on leadership role where you’ll help deliver great guest experiences, develop the people around you, and keep Tapley’s a place locals love coming back to!

Wage and Perks of the Job

• $21 per hour PLUS tips!
• 50% off food & beverageat all Gibbons venues
• Adventure perks: 50% off The Adventure Group for you and 20% off for your friends & family
• Accommodation discounts: 25% off at The Adara Hotel and Gibbons Life Condos
• Wellness perks:20% off at The Spa at Whistler
• Exclusive partner discounts at local Whistler businesses
• Flexible schedules and a supportive team culture
• Access to community events and staff appreciation nights
• Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
• Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.

What You Bring to the Table

• Experience in a serving role, with a strong understanding of restaurant service and floor operations.
• Strong leadership skills, with the ability to lead by example, motivate the team, and hold people accountable.
• Confidence handling guest concerns, supporting service recovery, and making decisions under pressure.
• Clear communication skills and the ability to give feedback, support teammates, and keep everyone on the same page.
• An interest in training and developing team members, with the ability to help plan and lead team trainings.
• A proactive approach to problem‑solving, attention to detail, and strong follow-through.
• A guest-first mindset and a commitment to delivering consistently great service.
• A positive, team-focused approach that contributes to a fun and supportive work environment.
• Strong relationship‑building skills and an interest in connecting with Tapley’s local community.

Your Days Will Look Like

• Take ownership of the floor and keep service running smoothly, even when things get busy.
• Lead by example, keeping the team motivated, engaged, and accountable.
• Support servers with questions, guest concerns, and service recovery, finding practical solutions under pressure.
• Help manage reservations and coordinate the flow of the restaurant.
• Support the training and development of servers and support team members, including helping plan and lead team trainings.
• Connect with managers after service to share feedback on the team, product, and opportunities for improvement.
• Recognize great work, celebrate team wins, and help team members understand the impact they have on the business.
• Keep communication clear around comps, spills, discounts, and other service‑related issues.
• Keep the team up to date on Tapley’s events, programming, and promotions.
• Build relationships with locals and other businesses in the community while being a great ambassador for Tapley’s.

Sound like a fit?

If you love being on the floor, supporting your teammates, and creating great experiences for guests, we’d love to hear from you!

At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!