Lead QA Analyst

Zynga; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Zynga is seeking a Lead QA Analyst to enhance communication and workflows within their QA teams. This mid-senior level role involves managing testing processes, collaborating with internal and external teams, and ensuring quality standards are met in game development. Join a global leader in interactive entertainment and help craft unforgettable gaming experiences.

Benefits

Competitive benefits supporting work-life balance

Commitment to diversity and equal opportunity employment

Qualifications

• 4+ years of software testing experience, including 1 year in leadership roles.
• Experience managing cross-location QA teams.
• Strong understanding of QA processes and test documentation.

Responsibilities

• Support the QA team in testing execution and defect reporting.
• Manage communication pipelines and workflows for QA.
• Act as the main contact between external QA vendors and internal teams.

Skills

Game development

QA processes

Test planning

Documentation

Communication

Tools

Test Rail

JIRA

Confluence

Job description

Join to apply for the Lead QA Analyst role at Zynga

Level Up Your Career with Zynga!

At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition.

Our diverse portfolio includes popular titles like FarmVille, Words With Friends, Zynga Poker, and many more. Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Join us and be part of the play!

Position Overview

We are seeking a Lead QA Analyst to lead our interactions with internal and external testers worldwide. You will maintain and improve communication channels and workflows, ensuring effective QA coverage and collaboration.

What You'll Do

• Support the QA team in testing execution, ensuring defects are accurately reported and timely addressed.
• Collaborate with QA leadership to improve quality and scope testing efforts efficiently.
• Manage communication pipelines, workflows, and documentation, continuously seeking process improvements.
• Act as the main contact between external QA vendors and internal teams, resolving bottlenecks.
• Participate in issue investigation, defect reporting, and regression testing to ensure quality standards.

What You Bring

• Experience in game development and QA support processes.
• Experience managing cross-location QA teams.
• Strong understanding of QA processes, test planning, and documentation.
• Proficiency with QA tools such as Test Rail, JIRA, and Confluence.
• 4+ years of software testing experience, including 1 year in leadership roles.

Bonus Points

• Knowledge of industry-standard game editors and compliance.
• Experience with mobile and web games.
• Live Ops experience and relevant certifications (e.g., ISTQB, Scrum Master).

What We Offer You

Competitive benefits supporting work-life balance. Zynga is committed to diversity and equal opportunity employment. We provide accommodations for applicants with disabilities. Please contact us at [e-mail] for support.

Note: Zynga does not conduct interviews via third-party messaging apps or request financial information through unofficial channels.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Quality Assurance
• Industry: Computer Games