Lead Product Designer, Store & Gift Card Experiences

Rakuten International; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

You’ll work with product managers, researchers, UX writers, and engineers, applying research and AI-enabled approaches to shape new workflows. The role demands broad problem-solving, rapid synthesis, and strong craft across ecommerce domains.

Qualifications

• 6+ years of professional design experience with significant experience working with complex systems.
• Bachelor's or Master's degree (or equivalent) in design, Human- Computer Interaction (HCI), Industrial Design, Computer Science, or related field
• Portfolio demonstrating end-to-end product design with clear evidence of process, decision-making, and measurable outcomes
• Proficiency with design and prototyping tools, e.g., Figma, Claude Code
• A strong sense of visual and interaction design, with a track record of raising the bar

Responsibilities

• Design Ownership: Own end-to-end design for your product areas - from problem framing through shipped product. You set the design direction, not just execute on it - and you're a voice in shaping what the squad works on and why.
• Squad Vision: Develop and communicate a design vision for the squad's product areas - one that gives your cross-functional partners a clear sense of where things are heading and why
• Problem Definition: Know how to frame and scope work before applying UI. With a portfolio that spans distinct surfaces, the ability to ask the right questions upfront - and identify what actually needs to be solved - matters as much as the design itself.
• Systems Thinking: Design with awareness of how the vertical surfaces connect to Rakuten's core shopping experience - building on established design patterns so the work feels cohesive and expected.
• Research & Validation: Partner with your embedded researcher or drive research yourself to validate direction early, identify friction, and de-risk before development. Job Description: Lead Product Designer, Vertical 2
• Cross-Functional Collaboration: Work closely with your PM and engineering partners to define what's being built, why, and how. Navigate stakeholder dynamics across teams and communicate design decisions confidently up to senior leadership.
• Design Culture: Contribute to the broader design team's culture - participate in critiques, share learnings, and help raise the quality of work across squads.
• AI-Assisted Workflows: Leverage AI tools as part of your design process - for research synthesis, rapid prototyping, ideation, or wherever they help you move faster and think more clearly. Minimum

Skills

Design systems

UI/UX design

Figma

Prototype tooling

Education

Bachelor's or Master's in design/HCI

Tools

Figma

Claude Code

Job description

You’ll work with product managers, researchers, UX writers, and engineers, applying research and AI-enabled approaches to shape new workflows. The role demands broad problem-solving, rapid synthesis, and strong craft across ecommerce domains.