Lead Host

Germain Hotels group; Toronto; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Gym access

Travel discounts

Job summary

Germain Hotels group in Toronto is seeking a Lead Host to manage reservations, seating, and guest experience in a busy restaurant setting. You will lead the host team and coordinate VIP arrivals and private dining events.

The role requires superb customer service, the ability to work on-site, and the stamina to stand long hours. Benefits include access to on-site gym and travel-rate perks.

Qualifications

• High school diploma or equivalent experience
• Restaurant experience an asset
• Excellent stress and pressure management skills
• Good physical condition: standing for long periods of time
• Positive, trustworthy attitude and ability to work as part of a team

Responsibilities

• Manage reservations and guest experience through OpenTable, optimize seating and guest flow
• Coordinate private dining bookings (up to 20 guests) and work with culinary/service teams
• Manage Punch email inbox and respond to guest inquiries by phone and email; handle special requests and dietary accommodations
• Lead, coach and train the host team; prepare daily VIP reports and reservation communications

Skills

Customer service

Leadership

Education

High School Diploma

Job description

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Lead Host

• Posted on September 29, 2026

Locations

Showing 1 location

PUNCH Restaurant
30 Mercer St
Toronto, ON M5V1H3, CAN

• On-site
• Rate : $20 CAD per hour
• F&B Service & Administration
• Full-Time
• Requisition #: LEADH005655

Description

The vibe at your place is more than perfect: lighting, music, everything is on point.

Do you have good interpersonal skills and like to please people with simple gestures that make them smile? We're looking for a spirited Team lead Host or Hostess with a genuine love of customer service. They ensure that every guest feels warmly welcomed and valued by creating a friendly and pleasant atmosphere.

WHAT YOU'LL DO

Reservations & Guest Experience

• Manage the daily reservation book through OpenTable.
• Optimize seating, pacing, and table availability to maximize guest experience and revenue.
• Coordinate VIP arrivals, special occasions, and guest requests while maintaining detailed guest profiles.

Private Dining Coordination

• Manage bookings for private dining events (up to 20 guests).
• Coordinate event details with culinary and service teams to ensure seamless execution.
• Promote menu enhancements and beverage pairings where appropriate.

Guest Relations & Communications

• Manage the Punch email inbox and respond to guest inquiries by phone and email.
• Coordinate special requests, celebrations, and dietary accommodations.
• Resolve guest concerns or elevate to management when required.
• Monitor and respond to Google and OpenTable reviews.
• Share guest feedback and service trends with the leadership team.

Leadership & Administration

• Support, coach, and train the host team.
• Prepare daily VIP reports and reservation communications.
• Maintain reservation records and assist with reporting and administrative projects.

WHAT YOU'LL BRING

• High school diploma or equivalent experience
• Restaurant experience an asset
• Excellent stress and pressure management skills
• Good physical condition: standing for long periods of time
• Positive, trustworthy attitude and ability to work as part of a team

WHAT WE OFFER

• Passionate about travel? Take advantage of great rates when you stay at
  Germain Hotels to travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the
  growth of a company that strives to move you forward and recognizes you for
  who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your
  workplace.

The hourly rate for this role is 20,00$ in alignment with internal equity.