Lead Crew Scheduling Agent

Air Inuit Ltd.; Rivière-Koksoak; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

RRSP

Group insurance

Vacation 3 weeks

Telemedicine

EAP

Flight privileges

Retirement plan

Corporate discounts

Profit sharing

Performance-based pay

Job summary

Air Inuit Ltd. is seeking a Lead Crew Scheduling Specialist to provide operational leadership and training for our Crew Scheduling team. You will ensure compliance with CARs and Flight and Duty Time requirements, while administering AIMS, Hitit, Nomadis and Synerion systems.

You will mentor agents, maintain procedures, and collaborate with internal stakeholders to resolve scheduling issues in a fast-paced aviation environment.

Qualifications

• 3–5 years of experience in Crew Scheduling or Flight Operations.
• Strong knowledge of CARs and Flight & Duty Time requirements.
• Experience training, mentoring and supporting employees in an operational environment.
• Excellent communication and collaboration across departments.
• Bilingual English and French required.
• Lead, trainer or supervisory experience is an asset.

Responsibilities

• Provide operational leadership and training to the Crew Scheduling team.
• Oversee system administration for AIMS, Hitit, Nomadis and Synerion.
• Maintain procedures, training docs and checklists for consistency.
• Train and mentor Crew Scheduling Agents and Support Agents.
• Troubleshoot scheduling system issues with internal stakeholders.

Skills

Crew Scheduling

Bilingual EN/FR

Training & mentoring

Analytical thinking

Strong communication

Tools

AIMS

Hitit

Nomadis

Synerion

Job description

Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we’re not just flying planes, we’re connecting communities, delivering essentials, and making a meaningful impact. We’re looking for dedicated individuals ready to take their careers to new heights. If you're driven by purpose and motivated by challenge, your journey starts here.

ABOUT US

Since 1978, Air Inuit is more than just an airline, it is a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivvik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit’s aircraft have sailed through some of the world’s most challenging skies, 24 hours a day, 365 days a year.

From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and progress, and a testament to what’s possible when a community takes flight together.

ROLE OVERVIEW

The Lead Crew Scheduling Specialist provides operational leadership, training, and technical expertise to the Crew Scheduling team, ensuring compliance with Collective Agreements, Canadian Aviation Regulations (CARs), and Flight and Duty Time requirements. This role oversees training programs, system administration and support for AIMS, Hitit, Nomadis, and Synerion, maintains operational procedures and training documentation, monitors scheduling compliance, and serves as a key resource for problem resolution, investigations, and continuous improvement initiatives. The Lead Crew Scheduling Specialist supports day-to-day operations while promoting consistency, efficiency, and regulatory compliance across all crew scheduling activities.

THE ROLE IN DEPTH

• Participate in Air Inuit's Integrated Management System (IMS) program and support continuous improvement initiatives.
• Train, mentor, and provide ongoing operational support to Crew Scheduling Agents and Crew Scheduling Support Agents.
• Deliver classroom training to new Crew Scheduling Agents on Collective Agreements, Canadian Aviation Regulations (CARs), and scheduling procedures.
• Provide expertise and support on AIMS, Hitit, Nomadis, Flight and Duty Time requirements, and crew scheduling processes.
• Liaise with internal stakeholders and system providers to identify, troubleshoot, and resolve scheduling system issues.
• Coordinate charter, ROT, and NR crew travel arrangements and accommodation logistics.
• Develop, review, and update operational procedures, email templates, and team checklists to ensure consistency and compliance.
• Support departmental objectives and operational requirements in a dynamic, fast-paced environment.
• Conduct historical and operational investigations in response to requests from Crew Members, Chief Pilots, and the Chief Flight Attendant.
• Process Crew Member claims.
• Monitor Flight and Duty Time compliance and oversee AIMS IROPS List management in accordance with established procedures.
• Administer and maintain Crew Scheduling Agent schedules and the Synerion workforce management system.
• Develop, maintain, and enhance training manuals, job aids, and operational documentation, including AILO-0451 and AIMS training materials.

WHAT SETS YOU APART

• Minimum 3-5 years of experience in Crew Scheduling, Flight Operations, or a related aviation environment.
• Strong knowledge of Canadian Aviation Regulations (CARs), Flight and Duty Time requirements, and Collective Agreements.
• Advanced proficiency with crew scheduling and workforce management systems, including AIMS, Hitit, Nomadis, and Synerion.
• Experience training, mentoring, and supporting employees in an operational environment.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities.
• Demonstrated ability to develop and maintain operational procedures, training materials, and documentation.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Ability to work independently, exercise sound judgment, and maintain a high degree of accuracy and confidentiality.
• Bilingualism (English and French) is required.
• Previous lead, trainer, or supervisory experience in Crew Scheduling or Flight Operations is considered an asset.

COMPENSATION

• Salary and benefits are determined according to company policy.

BENEFITS OFFERED

• Plan for your future with our Registered Retirement Savings Plan (RRSP).
• Take care of yourself and your eligible dependents with comprehensive group insurance (life, medical and dental care, short- and long-term disability) fully paid by Air Inuit.
• Enjoy 3 weeks of vacation (6%) to recharge.
• Get quick, easy access to healthcare professionals through our telemedicine program (for you and your eligible dependents).
• Access confidential support through our Employee and Family Assistance Program (EAP).
• Enjoy worldwide flight privileges through our agreements with multiple airlines.
• Plan your retirement with peace of mind through our retirement allowance program.
• And even more perks: exclusive corporate discounts, profit sharing, and performance-based compensation programs.

CANDIDACY

We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity, equity and inclusion. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.

Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

At Air Inuit, we believe that our employees are our best ambassadors. Know someone who would be a great fit? Feel free to share this opportunity with them.