Lead Coordinator - Fleet/Daily Ops

Air Inuit; Montreal; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

RRSP

Comprehensive group insurance (life,医疗

3 weeks' vacation

Telemedicine program

Employee and Family Assistance Program

Worldwide flight privileges

Retirement allowance program

Corporate discounts

Profit sharing

Performance-based compensation

Job summary

Air Inuit Ltd. is seeking an experienced operational professional to lead and coordinate the Daily Operations Coordinator (DOC) team.

You will ensure 24/7 coverage, maintain SOP adherence, and enable effective decision-making across the operation in Nunavik and surrounding regions. You will train and onboard staff on procedures and Canadian Aviation Regulations (CARs), review incidents for lessons learned, and drive continuous improvements while collaborating with OCC management and other

Qualifications

• Proven experience in airline operations or operational control.

Responsibilities

• Team coordination and scheduling for the DOC team.
• Operational coordination and escalation across departments.
• Training and onboarding of new DOC members on procedures and CARs.
• Standardisation and quality of SOPs and decision frameworks.
• Post-event debriefs and continuous improvement actions.
• Provide operational guidance and cross-department collaboration.

Skills

Airline operations

Operational control

Decision making

Staffing planning

Coaching/training

Communication

SOPs & safety

Continuous improvement

AIMS knowledge

Tools

Synerion

AIMS

Job description

Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we’re not just flying planes, we’re connecting communities, delivering essentials, and making a meaningful impact. We’re looking for dedicated individuals ready to take their careers to new heights. If you're driven by purpose and motivated by challenge, your journey starts here.

ABOUT US

Since 1978, Air Inuit is more than just an airline, it is a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivvik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit’s aircraft have soared through some of the world’s most challenging skies, 24 hours a day, 365 days a year.

From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and progress, and a testament to what’s possible when a community takes flight together.

ROLE OVERVIEW

Air Inuit is seeking an experienced and solutions-oriented operational professional to provide leadership, coordination and support to the Daily Operations Coordinator (DOC) team.

In this key operational role, you will help ensure effective team coverage, consistent operational practices and sound decision-making across daily operations. Acting as a primary point of contact for operational matters involving the DOC team, you will coordinate schedules and staffing needs, support training and onboarding, maintain operational standards and procedures, and help resolve issues before they require escalation to senior management.

You will also play an important role in continuous improvement by reviewing operational events, identifying recurring challenges and ensuring lessons learned are translated into stronger processes and more consistent practices.

THE ROLE IN DEPTH

Team coordination and scheduling

• Establish and maintain DOC team coverage schedules to ensure adequate operational support.
• Coordinate coverage for absences related to illness, leave, training and other staffing needs.
• Anticipate potential staffing shortages and develop solutions before they affect operational coverage.
• Review and approve employee timesheets in Synerion.

Operational coordination and escalation

• Act as a primary point of contact for other departments regarding day-to-day operational matters involving the DOC team.
• Address and help resolve interdepartmental operational issues before escalation to senior management whenever possible.
• Identify significant operational risks and unresolved issues and elevate them to the appropriate level.
• Maintain effective communication and coordination between the DOC team, OCC Manager and other departments.

Training and onboarding

• Coordinate the onboarding and training of new DOC team members on company procedures, operational systems such as AIMS, and applicable Canadian Aviation Regulations (CARs).
• Ensure new team members understand established operating procedures, escalation criteria and decision-making expectations.
• Coordinate competency assessments and recommend when employees are ready to perform duties independently, in accordance with company training and approval requirements.

Standardisation and quality

• Maintain and review Standard Operating Procedures (SOPs), checklists and operational decision-making frameworks.
• Promote consistency in the management of recurring operational situations, including irregular operations, cargo prioritisation, crew replacement and aircraft changes.
• Identify recurring errors, procedural gaps and opportunities to improve operational efficiency and regulatory compliance.
• Communicate procedural updates and ensure changes are clearly understood and consistently applied across the team.

Post-event review and continuous improvement

• Plan and lead debriefing sessions following significant operational disruptions to identify causes, capture lessons learned and establish corrective actions.
• Communicate relevant findings and recommend procedural improvements when appropriate.
• Contribute to the identification and reporting of safety concerns through the company's Safety Management System (SMS).
• Follow up on agreed corrective actions to ensure they are implemented.

Operational guidance

• Provide guidance and participate in operational discussions when required, including meetings that may occasionally take place outside regular shifts or rotations.

WHAT SETS YOU APART

You are a calm and confident operational professional who can see the bigger picture while remaining attentive to the details that keep a 24/7 aviation operation moving.

You bring:

• Strong experience in airline operations, operational control or a comparable aviation environment.
• A solid understanding of operational coordination and irregular operations.
• Strong judgement and the ability to make timely decisions in a fast-paced environment.
• The ability to anticipate staffing and operational challenges and develop practical solutions.
• Experience coaching, training or supporting employees in operational roles.
• Strong communication skills and the ability to collaborate effectively across departments.
• The confidence to resolve issues independently while recognising when escalation is required.
• Strong organisational skills and the ability to manage multiple operational priorities.
• A thorough understanding of SOPs, operational compliance and safety-focused decision-making.
• Knowledge of AIMS and the Canadian Aviation Regulations is a strong asset.
• A continuous-improvement mindset and the ability to turn operational lessons into practical improvements.

COMPENSATION

• Salary and benefits are determined according to company policy.

WORKING CONDITIONS

• Full-time position in a dynamic aviation operations environment.
• The role requires flexibility to support operational needs and changing priorities.
• Availability may occasionally be required outside the regular work schedule or rotation to provide operational guidance or participate in meetings.
• The position involves close collaboration with the DOC team, OCC management and multiple operational departments.
• The role requires sound judgement and the ability to remain effective during irregular operations and other time-sensitive situations.

BENEFITS OFFERED

• Plan for your future with our Registered Retirement Savings Plan (RRSP).
• Take care of yourself and your eligible dependents with comprehensive group insurance (life, medical and dental care, short- and long-term disability) fully paid by Air Inuit.
• Enjoy 3 weeks of vacation (6%) to recharge.
• Get quick, easy access to healthcare professionals through our telemedicine program (for you and your eligible dependents).
• Access confidential support through our Employee and Family Assistance Program (EAP).
• Enjoy worldwide flight privileges through our agreements with multiple airlines.
• Plan your retirement with peace of mind through our retirement allowance program.
• And even more perks: exclusive corporate discounts, profit sharing, and performance-based compensation programs.

We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity, equity and inclusion. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.

Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.