Lead Business Solutions Engineer

Zymeworks-Inc; Vancouver; Hybrid; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Vacation & PTO

Medical, Dental & Vision Benefits

Employee Share Purchase Program

Employee Equity Program

Volunteer Time Off

Job summary

Zymeworks-Inc in Vancouver is seeking a Lead Business Solutions Engineer to lead G&A enterprise systems like NetSuite, Coupa, and HRIS. This hybrid role aligns business needs with technical solutions, driving SDLC-compliant delivery and reducing tech debt.

You will partner with finance and IT leadership, manage integrations, and oversee SOX ITGC controls, with a focus on scalable, well-documented processes and clear stakeholder communication.

Qualifications

• 8+ years hands-on systems engineering in NetSuite, middleware and integrations.
• 3+ years supporting Finance teams in NetSuite at a senior level.
• 2+ years solution architecture experience or equivalent, incl. design workshops and diagrams.
• Experience with SOX ITGCs within ERP environments and yearly audits.
• Strong documentation and technical communication skills.

Responsibilities

• Own, configure, script, and administer core G&A enterprise apps including NetSuite, Coupa, HRIS.
• Develop and drive the roadmap for optimization, automation, and tech debt reduction.
• Design, build, and maintain system integrations between NetSuite and P2P apps using middleware/ETL tools.
• Establish and uphold SDLC standards with test cases and UAT results.
• Create and maintain role-based permissions, reporting, and enhancements in NetSuite.

Skills

NetSuite

Middleware

System Integrations

SOX ITGCs

Solution Architecture

Atlassian

Lucid

SharePoint

SDLC

InvGate

Ticketing Systems

Education

Bachelors degree or equivalent

Tools

NetSuite

Job description

This role will be located in Vancouver and is hybrid with a minimum of 3 days per week onsite.

As the Lead Business Solutions Engineer, you are a hands‑on technical lead for all enterprise systems and integrations that serve General & Administrative functions (such as Finance, HR and Legal). You ensure operational and project work is completed according to the business’s acceptance criteria, industry best practices and the Software Development Lifecycle (SDLC) regardless of whether you or an external consultant does the hands‑on work. You are a self‑sufficient, responsible and skilled custodian for our G&A systems and integrations who understands the value of well‑designed processes and documentation. You are a capable technical firefighter and root cause analysis comes naturally to you. You have experience with SOX ITGCs and audits. You build trust and relationships with your team and business stakeholders by engaging with them regularly and you help them understand scope, cross‑functional business impact and cost, while minimizing technical debt. You approach risk management with transparency and are proactive in proposing mitigation options.

What You’ll Do

• Own, configure, script, create workflows, and administer core G&A enterprise applications including NetSuite, Coupa (P2P), HRIS system, and others.
• Develop and drive the roadmap for optimization, automation, and tech debt reduction.
• Effectively communicate business impact and associated risks of technical issues.
• Design, build, and maintain system integrations between NetSuite, P2P applications, payroll, equity, and other internal platforms using middleware and ETL tools (Workato).
• Establish and uphold SDLC standards, ensuring test cases are written, and UAT results are documented.
• Create and maintain role‑based permissions, reporting, and system enhancements within NetSuite and related applications.
• Lead resolution of complex applications and integration issues, performing root cause analysis and corrective actions across systems and vendors.
• Plan and execute system upgrades, patches, releases, and regression testing.
• Establish and maintain technical documentation, design decision logs, data flows, and system architecture diagrams.
• Facilitate workshops for design decisions, obtaining requirements, and training the business.
• Partner with business and IT leaders to ensure technology changes are effectively governed, communicated and adopted.
• Provide work estimates and assist with work prioritization.
• Support SOX ITGC controls related to financial systems, including access management, change management, and audit readiness.
• Partner with IT and G&A leadership to translate operational requirements into scalable technical solutions.
• Support data extraction, transformation, and loading (ETL) processes for reporting and downstream systems.
• Provide technical oversight of third‑party vendors and system integrators and hold them accountable to delivery standards, SLAs, and contractual commitments.
• Create, configure and maintain MCP connectors and other AI related tools.

What You’ll Bring

• Bachelor of Computer Science, Business Administration, Accounting, or equivalent experience.
• 8+ years of hands‑on systems engineering experience in NetSuite, middleware and systems integrations.
• 3+ years supporting Finance teams in NetSuite at a senior level.
• 2+ years solution architecture experience or equivalent, including documentation, leading design decision workshops and creating diagrams.
• Experience proposing new business solution options based on problem statements.
• Experience with SOX ITGCs within ERP environments and participating in yearly audits.
• Experience using Atlassian, Lucid and Sharepoint.
• Experience using InvGate or other similar ticketing system preferred.
• Demonstrated SDLC understanding and experience.
• Demonstrated NetSuite scripting, workflow, configuration, QA, and system administration skills.
• Demonstrated understanding of Finance, including financial system architecture, data structures, finance related concepts, processes and rules.
• Demonstrated ability to apply change management principles to support successful technology adoption and minimize business disruption.
• Able to troubleshoot systems and data issues independently.
• Thrives in high‑growth, high‑change environments where systems must scale quickly.
• Produces clear documentation and has strong technical communication skills.

Total Rewards

We offer a comprehensive total rewards package, which includes competitive salaries, generous benefits, an outstanding work environment, and excellent opportunities for professional growth. We regularly benchmark our compensation against leading biotechnology companies in our geographies.

Our total rewards package includes:

• Industry leading vacation and paid time off
• Exceptional medical, dental and vision benefits by country
• Zymelife health and wellness benefits
• Employee Share Purchase Program
• Employee Equity Program
• Paid time off to volunteer in your community

This role is not eligible for relocation or immigration support.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability.