Business Systems Administrator

Focus on the Family Canada; Township of Langley; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Extended health benefits

Employee Assistance Program (EAP)

RRSP matching

Staff discounts on Focus on the Family

Generous paid time off

Job summary

Focus on the Family Canada is seeking a Business Systems Administrator in Langley, BC. You will support NetSuite and other core business systems, acting as a bridge between ministry teams, operations, technology platforms, and external vendors.

Ideal candidates have 3–5 years of ERP administration, NetSuite expertise, and ITIL/Power BI training. The role reports to the Director of IT and offers a permanent, full-time position with a 40-hour work week and a salary of $65,000–$70,000 CAD per year.

Qualifications

• 3 to 5 years administering or supporting an ERP system or comparable business-applications platform, including hands-on configuration. Direct NetSuite administration experience is strongly preferred.
• Training or certification in ITIL, Power BI, NetSuite, or CRM administration is an asset.

Responsibilities

• Manage day-to-day NetSuite administration: users, roles, permissions, saved searches, reports, dashboards, forms, and record customizations.
• Develop and troubleshoot SuiteScript and SuiteFlow solutions with ERP Manager and external developers.
• Document system customizations, promote standard platform functionality, and ensure sustainability and scalability.
• Apply change-management practices with sandbox testing, documentation, and controlled deployments using SDF or equivalent.
• Provide end-user support, training, and documentation.

Skills

ERP experience

data governance

training and IT service management

communication with leadership

Education

Diploma or degree in IT/related field

Tools

NetSuite

SuiteScript/SuiteFlow

Job description

Position: Business Systems Admin

Department: Information Technology

Term: Permanent, Full Time (40 hours/week)

Reports to: Director of IT

Location: Langley, BC

Salary Range: $65,000 - $70,000 per annum

About Us

Focus on the Family Canada is a Christian not-for-profit dedicated to helping families thrive since 1983. Through our programs, resources, and initiatives, we support individuals and families in navigating life's challenges with faith, resilience, and love. Rooted in biblical values, we believe in fostering strong, healthy relationships and empowering communities through compassionate and faith-based support. Learn more at www.focusonthefamily.ca

About the Opportunity

The Business Systems Administrator supports the day-to-day health of our core business systems and serves as the link between ministry teams, business operations, technology platforms, and external vendors. As a trusted technical partner, you will translate operational needs into sustainable system solutions that improve organizational effectiveness and support ministry outcomes.

Why Join Us?

• Be part of a mission-driven team that makes a tangible difference in the lives of families.
• Work in an organization that prioritizes faith, social responsibility, and holistic family support.
• Enjoy a collaborative and supportive work environment with opportunities for professional growth.
• Enjoy generous paid time off and leave to ensure you have time to recharge.
• Comprehensive extended health benefits to promote physical and mental well-being.
• Provision of Employee Assistance Program (EAP) including counseling to support mental health.
• Enjoy staff discounts on all Focus on the Family resources and materials.
• RRSP Matching starting at 5% after a year of continuous employment to help plan your financial future.

What’s the job?

1 Business Systems Administration & Solutions

• Day-to-day NetSuite administration is managed, including users, roles, permissions, saved searches, reports, dashboards, forms, and record customizations.
• SuiteScript and SuiteFlow solutions are developed, modified, and troubleshot to support routine business needs, while collaborating with the ERP Manager and external developers on larger or more complex builds.
• Core business systems are simplified, standardized, and maintained through documentation of existing customizations and the adoption of standard platform functionality where appropriate to ensure sustainability, maintainability, and scalability.
• Sound change-management practices are applied, including sandbox testing, documentation, and controlled deployments using the SuiteCloud Development Framework (SDF) or equivalent methodologies.
• Responsive end-user support, training, and documentation are provided, ensuring issues are triaged, resolved, or appropriately escalated.

2. Systems Optimization

• Departmental business processes are evaluated and mapped, with bottlenecks and manual processes identified and practical improvements recommended to enhance efficiency and user experience.
• Current-state and future-state business processes are documented and translated into functional specifications and solution requirements.
• A roadmap of system enhancements is maintained and supported in collaboration with the ERP Manager to ensure continuous improvement and alignment with business priorities.
• System enhancement initiatives are supported throughout the software development lifecycle, including requirements documentation, design, development, testing, deployment, and post-implementation support.

3. Integration and Data Management

• Integrations between business systems and digital platforms are supported and troubleshot in collaboration with vendors and consultants.
• Data synchronization processes are tested and validated to ensure accurate information exchange between platforms.
• Data integrity across connected systems is maintained through proactive monitoring, deduplication, validation, and reconciliation practices.
• Data governance standards, reporting standards, and system documentation are maintained, including configurations, integrations, and data-flow processes.

4. User Enablement, Adoption and General IT Support

• Staff are equipped to leverage business systems, reports, processes, and technology tools effectively, ensuring efficient and consistent support of ministry operations.
• User capability, understanding, and adoption of supported systems, business processes, workflows, reports, and system enhancements are sustained through accessible training, guidance, documentation, and ongoing support.

About You

• Diploma or degree in Information Technology, Computer Information Systems, Business Technology Management, Business Administration, Computer Science, or related field.
• 3 to 5 years administering or supporting an ERP system or comparable business-applications platform, including hands-on configuration. Direct NetSuite administration experience is strongly preferred.
• Training or certification in business analysis, IT service management (ITIL), Power BI, NetSuite, or CRM administration is an asset.
• Comfortable with an ERP platform's scripting and workflow tools, able to write and modify scripts for routine needs and to recognize when to elevate complex builds. Hands-on NetSuite scripting with SuiteFlow and SuiteScript 2.x is an asset.
• Strong data-management discipline, including data hygiene, reconciliation, and an eye for detail and accuracy.
• Excellent interpersonal skills with the ability to build strong relationships with various levels of leadership to clarify business needs and evaluate alternative businesssolutions.
• Experience coordinating or supporting integration or data migration projects across ERP, HRIS, CRM, e-commerce or marketing platforms is a strong asset.
• Strong facilitation skills for discussions, workshops, and meetings, ensuring all voices are heard and insights are effectively captured.
• Understanding of business systems, reporting, data management, and user adoption.
• Ability to handle numerous tasks in a fast-moving, rapidly changing environment.
• You have a growing, personal relationship with Jesus Christ.

Other Requirements

This important role requires an individual who is able to sign and adhere to our Christian Foundations and Standards.

We thank everyone for their interest in this role. To better manage our resources, please note that only shortlisted candidates will be contacted for next steps.