Landlord Liaison - Project Home - Contract

St. Leonard's Community Services; London; On-site; CAD 42,000 - 52,000; Full time

Job summary

St. Leonard's Community Services is seeking a Full-Time Landlord Liaison on a 6-month contract to support individuals and families at risk of homelessness in London.

You will work with landlords and property managers to sustain safe, affordable housing and mediate disputes, while guiding tenants on rights and responsibilities under the Residential Tenancy Act. The role requires travel within London, collaboration with an interdisciplinary team, and a trauma-informed, client-centered approach to

Qualifications

• Post-secondary education or relevant work experience in social services, real estate, or property management.
• Minimum 2 years’ experience working with diverse populations.
• Strong knowledge of the Residential Tenancy Act and local housing market.
• Intermediate/Standard First Aid/CPR with AED - Level C.
• Valid G Class Driver’s Licence and access to reliable vehicle.
• Experience using HIFIS 4.0 is an asset.
• Proficiency in both official languages of Canada is an asset.

Responsibilities

• Support youth, adults and families at risk of homelessness to maintain housing.
• Mediates tenant-landlord conflicts and educates on rights and responsibilities.
• Liaises with landlords, property managers and tenancy processes to ensure compliance.
• Inspect units at move-in/out and obtain quotes for repairs.
• Maintain statistical data to identify trends and inform strategies.
• Travel within London and work in both office and community settings.

Skills

Conflict resolution & negotiation

Crisis management & problem-solving

Interpersonal skills

Familiarity with local social service 

Understanding of Residential Tenancy *

Education

Post-secondary education or relevant work experience

Tools

HIFIS 4.0

Job description

SLCS is currently seeking a Full-Time Landlord Liaison on a 6-month contract for Project Home. As a member of this interdisciplinary team, you will work closely with other team members to support youth, adults and families at risk of homelessness to maintain safe, appropriate and permanent housing.

In this role, you will work closely with private and non-profit landlords as well as property management companies to support the landlord‑tenant relationship. As a landlord liaison, you will mediate tenant‑landlord conflicts, inform and support the landlord and tenant regarding their rights and responsibilities, help them understand and have knowledge on the Residential Tenancy Act, help to navigate situations involving the Landlord and Tenant Board and mitigate tenant related risks.

You will develop positive relationships with landlords and help educate them about the diverse populations occupying their units to help reduce stigma and discrimination.

You will work collaboratively with team members to help educate and entice landlords and property managers to participate in helping to solve homelessness in our community.

In collaboration with the rest of the team and community partners, you will be responsible for unit inspections at move-in/out, assessing cleaning/repairs required in all units, obtaining quotes for repairs, liaise with landlords to verify receipt of rent payments from tenants, as well as mediate conflicts and work towards a resolution in an effort to reduce the risk of participants returning to homelessness.

This role also requires preparing and maintaining statistical data, compiled on an on-going basis to assist in identifying trends, and developing strategies to navigate them.

You will work with individuals from diverse populations using a trauma-informed approach.

This position is working Monday - Friday, between the hours of 8:30am - 7pm.

You will play a key role in promoting safety and security for individuals, colleagues, and the community. Working both independently and as part of a team, you will support program operations through administrative tasks and community engagement. This is a dual-setting position, with responsibilities in both the office and the community, and requires frequent travel within London.

Required skills and knowledge:

• Conflict resolution & negotiation
• Crisis management & problem‑solving
• Strong interpersonal and organizational skills
• Familiarity with local social service systems
• Understanding of the Residential Tenancies Act

Required Qualifications:

• Post‑secondary education from an accredited institution or relevant work experience (e.g. social services, real estate, property management)
• Minimum of 2 years’ experience working with diverse populations, including those impacted by mental illness/addictions, systemic injustice, poverty, and homelessness
• Excellent knowledge of the Residential Tenancy Act, housing first and harm reduction philosophy and the local housing market
• Intermediate / Standard First Aid /CPR with AED - Level C
• Valid G Class Driver’s License and access to reliable vehicle
• Experience using HIFIS 4.0 considered an asset
• Candidates who are proficient in both official languages of Canada will be considered an asset

This position requires a clear Police Check with vulnerable sector screening, at the applicant’s cost, as per SLCS policy. We adhere to the French Language Services Act and are committed to equity, diversity, and an inclusive, barrier‑free workplace under the AODA. Accommodations are available upon request in relation to the materials or processes to be used. If accommodation is needed during recruitment, please inform the HR department. We do not use AI in any capacity to screen or select candidates and this is for an existing position.

SLCS values a diverse workforce to achieve our mission. We encourage applications from racialized communities, First Nations, Inuit, Métis, 2SLGBTQIA+ individuals, people with disabilities or chronic illnesses, diverse faith communities, and those with varied lived experiences. Feel free to share your story in your cover letter.