Kitchen Service Supervisor Trainee

T&T Supermarket Inc.; Toronto; Hybrid; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Extended health/dental/vision care

Life/AD&D insurance

Paid vacation, sick, marriage, bereav.

Job summary

T&T Supermarket Inc. in Toronto, Ontario, is seeking a Kitchen Service Supervisor to support the Department Head and Assistant Department Head in guiding and supervising Kitchen Service Assistants and exemplifying best practices for the team.

You will ensure excellent customer service, oversee product quality, FIFO, labeling, and safety, train staff, address customer feedback, and coordinate with the Merchandising and Pricing teams.

Qualifications

• 2 years or more relevant experience.
• Strong customer service and interpersonal skills.
• Good knowledge of workplace health and safety.
• Ability to supervise and train Kitchen Service staff.
• Basic computer skills (MS Office).
• Flexible to work weekdays, weekends, evenings and holidays.

Responsibilities

• Greet customers with friendly service and enthusiasm.
• Assist DH/ADH in achieving performance targets.
• Oversee ordering process and product labeling.
• Ensure FIFO, quality, and food safety standards.
• Provide guidance and supervise Kitchen Service Assistants.
• Handle customer complaints and feedback with the DH.

Skills

Customer service

Interpersonal skills

Flexible shifts

Problem solving

Health & safety

Product knowledge

MS Office

Staff training

Leadership

Job description

Salary $19.45 / hour (Salary negotiable & commensurate with experience and qualifications.)

Date Posted 09/21/2026

The Opportunity

Reporting to the Kitchen Department Head (or his/her delegate), the Kitchen Service Supervisor is responsible for supporting the Department Head (DH) and Assistant Department Head (ADH) in providing guidance, supervision and sets as a good example for Kitchen Service Assistants to follow.

You Will

• Greet customers by providing good customer service with smile, friendly enthusiasm
• Understand department’s operations, assist Department Head to accomplish performance target
• Familiar with products ordering , its process and execution
• Follow company’s pricing principle and partner closely with the pricing strategies of Merchandising Department
• Lead by example by performing duties of Kitchen Service Assistant as required
• Provide guidance and supervision to Kitchen Service Assistants, ensure fair distribution of work and daily checklists are strictly executed
• Assist Department Head to train department staff, provide feedback on staff performance and handle department operations in lieu of DH and ADH
• Handle customers’ complaints, deliver and monitor exceptional customer service and deliver customers’ feedback to Department Head
• Conduct quality and inventory control, responsible for the cleanliness, hygiene, equipment and tools maintenance follow up and workplace safety of the department
• Manage product quality, food safety, freshness and ensure FIFO is strictly practiced within the department
• Maintain and update UPC pricing, verify and ensure product labeling are properly done
• Ensure all cooked products are properly packaged and displayed
• Perform any other duties as assigned by the superior

You Should Have / Be

• Possess great interpersonal and customer service skills
• Flexible to work in shifts, including weekdays, weekends, evening hours and statutory holidays
• Have a good understanding of tools & equipment relevant to the job and know how to interpret labels of merchandises
• Good organization and problem-solving skills
• Possess knowledge in workplace health & safety
• Possess product knowledge, display, promotion and packaging techniques
• 2 years and /or above relevant experience
• Possess basic computer skills in MS Office

This is an active job posting for a currently vacant position. We are recruiting to fill this role as part of our ongoing operational needs.

• Extended health/dental/vision care
• Life/AD&D insurance
• Paid vacation, sick, marriage, bereavement leaves

Shift

Shift work is required, including weekdays, weekends, and statutory holidays

Safety Statement

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

T&T Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.