Kitchen Sales Specialist & Designer

RONA; Kincardine; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Career advancement opportunities

Comprehensive benefits package

Growing company

Dynamic team

Job summary

Doidge Building Centres Ltd. is seeking a Kitchen Designer to provide exceptional service to customers in-store or by phone. The role focuses on using 2020 Kitchen Design software to craft tailored kitchen designs, qualify customer needs, and drive sales while maintaining high standards of customer satisfaction.

The designer will build lasting relationships with customers and collaborate with team members to ensure designs meet customer expectations and current trends.

Qualifications

• Strong interpersonal and communication skills are essential.
• Ability to manage multiple customer needs and deadlines.
• Experience in sales and customer service environments is preferred.
• Familiarity with kitchen design software and product knowledge is required.

Responsibilities

• Build strong relationships with retail, professional, and contractor customers.
• Use 2020 Kitchen Design software to create and amend kitchen designs for customers.
• Assist customers in-store or over the phone by identifying requirements and offering solutions.
• Guide customers on design choices and current trends to meet their needs.

Skills

Interpersonal skills

Time management

Sales orientation

Customer service

Calm under pressure

Tools

2020 Kitchen Design software

Job description

Job overview:

The Kitchen Designer ensures excellent service is provided to the customer, either over the telephone or in person, by effectively using selling skills, computer design skills and product knowledge to secure and complete the sale to the customer's satisfaction.

Duties and Responsibilities, but not limited to:

• Build strong and lasting relationships with our retail, professional, and contractor customers
• Utilize 2020 Kitchen Design software, or equivalent to create, design, and amend kitchen and bath designs for customers
• Assists customers with their information/product requirements in the store or over the telephone. Through effective questioning and listening techniques, identifies and qualifies customer requirements.
• Work with customers to ensure that designs are meeting the customer's needs
• Helps direct customers with design choices by staying knowledgeable about current design trends
• Resolves customer complaints and objections including investigating, interpreting policy, and taking the appropriate action to ensure customer satisfaction.
• Clearly understand sales objectives and expectations on a daily basis
• Motivate and influence sales performance with positive feedback and recognition
• Capture the entire project by selling all components of the job, not just the portion.
• Provides appropriate information on suggested products and alternatives and providing application advice as required.
• Suggests add-ons to complete the sale.
• Process the sale as per policy, locates product on the computer, checks to ensure stock availability and to confirm next available delivery date.
• Prepares special orders, obtains the required information and specifications from customer, to establish and confirm price and available delivery date. Applies the appropriate margin and informs customer of the amount required for deposit. Forwards paperwork to the Receiving Department for follow up.
• Follows safe work practices, obtains equipment certifications, and uses personal protective equipment whenever necessary.
• Resolve customer complaints and objections by investigating concerns, interpreting policy, taking appropriate action to ensure satisfaction, referring difficult situations to the Branch Manager or Manager on Duty, and asking for help when unsure.
• Help out with sales in other sections of the store as needed.
• Provide excellent customer service to all Doidge Building Centres Ltd.'s customers ensuring that they have a unique and consistent customer experience
• Ensures maintenance of Doidge Building Centres Ltd.'s customer service standards. To offer a better shopping experience than our competitors.
• Motivates peers through visibility and continuous interaction with customers
• Promotes and develops store level priorities that complement Company Initiatives by leading by example and empowering team members
• Participates in regular professional development and training – including professional sales training company.
• Opportunities exist for RONA training programs and formal/informal vendor training
• Provides regular feedback as well as corrective feedback and when necessary
• Helps other team members to be fully trained on sales and service techniques
• We work with the world's most recognized sales training company.
• Maintains Doidge Building Centres Ltd.'s Operational Standards, Commitment to Service and Initiatives.
• Conducts department walks, creating a "Things to Do" list to ensure that Doidge Building Centres Ltd.'s standards are met, merchandising changes or future plans, inventory control, etc.
• Reacts to any events that may affect the department by providing solutions and corrective actions
• May participate in store committees (Customer Service Committee, Joint Health and Safety Committee, Community Involvement Committee, Social Club)
• Regular attendance at scheduled meetings (Sales Team Meetings, Management meetings, store meetings. Shrink and department walks)
• Understands and executes merchandising and marketing initiatives developed by management
• Ensure inventory integrity and identify potential sources of inventory losses.
• Executes corrective measures as required in conjunction with the Branch Manager
• Shrink conscious and works diligent to reduce loss
• Opportunity to participate on Joint Health & Safety Committee (JHSC)
• Follows all health and safety policies and procedures as outlined in the health and safety manual, Employee Handbook, National Heald and Safety Guide, Code of Conduct, and any other company communications
• Upholds Section 28 of the Occupational Health and Safety Act (OHSA), including, but not limited to adhering to safe work practices, wearing personal protective equipment, and participating in health and safety training.

Qualifications:

• Your core values align with Doidge Building Centres' Core Values
• Positive attitude in a culture of sales and service
• Strong interpersonal skills including written and verbal communication skills
• High energy level that is demonstrated on the sales floor while monitoring and providing direction and leadership when needed
• Effective time management and problem-solving skills
• Able to set priorities and deliver results within deadlinesAbility to remain calm in stressful situations
• Preference may go to someone with 2-3 years of design experience

Doidge Building Centres Ltd. started out as a single lumber yard in 1993. Over the years, the company has grown to include 11 locations, 10 of which are branded with Rona. The group of stores is constantly changing and looking for opportunities to grow both externally and internally. With a new generation who grew up in the industry looking to continue the growth, the possibilities are endless.

Doidge Building Centres Ltd.'s Core Values

• People First
• Integrity
• Customer Focus

What's in it for You?

• Career advancement and training opportunities
• Opportunity for a comprehensive benefit package
• An opportunity to work for a growing company
• Being part of a dynamic team

Disclosure use of AI in our Recruitment Process:

We may use AI-supported tools to assist with screening and assessing applications; however, all final decisions are made by the hiring team.

Notice of Accommodations:

We are committed to providing an inclusive and accessible recruitment and selection process. Accommodations are available to applicants throughout all stages of the hiring process. If you require an accommodation, please reach out to our hiring team and we will work with you to make appropriate arrangements based on your needs.