Kiehl's Skin Pro

L'Oréal; Surrey; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Monthly sales bonus

Gratis allocation

Career growth opportunities

Job summary

Kiehl’s Skin Pro in Surrey, BC, joins a brand with a heritage of personalized service. You will deliver superior customer experiences, identify client needs, demonstrate product knowledge, and drive sales while maintaining store presentation. The role requires flexibility, 18+ years, and strong communication in English.

Join a team that values growth, offers bonus potential, and generous gratis allocations as part of its career development at Kiehl’s.

Qualifications

• Retail and/or cosmetic experience preferred.
• Customer service experience required.
• Excellent verbal and written communication.
• Basic computer literacy and POS familiarity.
• Willingness to work flexible hours including nights/weekends.
• Must be 18 years or older.

Responsibilities

• Deliver best-in-class experience to customers.
• Identify client needs and recommend products.
• Demonstrate product knowledge and usage.
• Maintain client relations via follow-up calls/emails.
• Inform clients about prices and offers.
• Achieve sales targets through brand and cross-selling.
• Maintain counter/store appearance and stock.

Skills

Retail experience

Cosmetic knowledge

Customer service

Communication skills

Analytical skills

Computer literacy

Flexible hours

18+ years

Job description

Kiehl’s Since 1851 was founded as an old-world apothecary in New York City’s East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl’s we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl’s!

We have an exciting opportunity to join the Kiehl’s family as a Kiehl's Skin Pro. This position is responsible for providing superior customer service and develop customer relationships that will result in repeat business.

Why Kiehl’s:

• Monthly sales bonus potential on top of hourly base wage
• Generous quarterly gratis allocation
• Clear career growth opportunities

As a Kiehl’s Skin Pro you will:

• Deliver Best- in-class experience to customers
• Identify clients’ needs and goals and assist them in finding and selecting appropriate products.
• Be able to demonstrate fundamental product knowledge (features, benefits, usage) and application techniques.
• Maintain client relations through follow-up calls and emails.
• Inform the clients regarding product prices and if there are any special offers available.
• Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling and cross-selling.
• Maintain the counter/store quality and merchandising: maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability.
• Regularly attend all scheduled shifts

What do you need to succeed:

• Retail and/or cosmetic experience preferred
• Customer service experience
• Great communication skills
• Analytical skills
• Basic computer skills
• Must be willing to work flexible hours including nights and weekends
• Must be 18 years or older
• Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis
• English mandatory, second language an asset.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against and applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.