Kiehl's Keyholder

L'Oréal; Calgary; Sur place; CAD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Monthly sales bonus

Gratis allocation

Career growth opportunities

Résumé du poste

Kiehl’s Since 1851 in Calgary, Alberta is seeking a Keyholder to support the Store Manager and help achieve sales targets while delivering exceptional customer service. You will demonstrate product knowledge, follow the brand selling method, assist with POS duties, maintain counter appearance, recruit and retain customers, and handle open/close procedures.

Evening and weekend shifts may be required. Requirements include retail or cosmetic experience, strong communication, a high school diploma

Qualifications

• Retail or cosmetic experience is preferred.
• Strong communication and customer service skills are required.
• Willingness to work flexible hours, including nights and weekends, is essential.
• Must be at least 18 years old and have a high school diploma or GED.

Responsabilités

• Deliver best-in-class customer experience and support Store Manager and Assistant Store Manager in meeting sales goals.
• Demonstrate product knowledge and brand selling techniques; provide beauty advice.
• Handle POS activities and maintain store merchandising and appearance.
• Recruit and retain customers through CRM and exceptional service.
• Open/close procedures and attend scheduled shifts.

Connaissances

Retail experience

Cosmetic experience

Customer service

Communication skills

Analytical skills

Basic computer skills

Flexibility to work nights/weekends

Willing to work flexible hours

Formation

High School Diploma or GED

Must be 18 years or older

Description du poste

Kiehl’s Since 1851 was founded as an old-world apothecary in New York City’s East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl’s we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl’s!

We have an exciting opportunity to join the Kiehl’s family as a Keyholder. This position is responsible for assisting Store Manager and Assistant Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by the management team.

Why Kiehl’s:

• Monthly sales bonus potential on top of hourly base wage
• Generous quarterly gratis allocation
• Clear career growth opportunities

As a Key Holder at Kiehl’s you will:

• Deliver best-in-class experience to customers to create an unforgettable customer experience.
• Demonstrate fundamental product knowledge (features, benefits, usage) and application techniques. Provide service and beauty advice
• Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow. Maximize selling opportunity by link-selling.
• Support daily operations at point of sales (POS) activities.
• Enforce company policies and procedures.
• Follow brand CRM procedures to recruit and retain customers.
• Maintaining the counter/store quality and merchandising: maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability
• Responsible to acknowledge/record all customer complain and issues and deliver it to the store manager
• Communicate to Store Manager useful information about competition, clients or all other key events.
• Perform open and closing procedures for the store.
• Attend all scheduled shifts.

What do you need to succeed:

• Retail and/or cosmetic experience preferred
• Prior key holder experience preferred
• Customer service experience
• Great communication skills
• Diligent and responsible attitude
• Analytical skills
• Basic computer skills
• Must be willing to work flexible hours and to work nights and weekends
• High School Diploma or GED required
• Must be 18 years or older
• Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis
• English mandatory, second language an asset

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against and applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.