Store Manager

L'Oréal; Canada; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Group insurance

Wellness spending account

Telus Health virtual care

Learning + development

Employee discount

Job summary

Kiehl’s Since 1851 in Canada is seeking a Store Manager to lead and motivate our skincare team, drive sales growth, and deliver the brand’s renowned customer service on the sales floor.

The role requires 5+ years in specialty retail store management, a passion for skincare, and strong coaching and communication skills. The position includes nights, weekends, and holidays and offers group insurance, wellness benefits, and an employee discount.

Qualifications

• 5+ years of specialty retail store management experience.
• Strong coaching and developing a team of direct reports.
• Passion for skincare and serving customers.

Responsibilities

• Lead and drive the team to achieve store business objectives.
• Generate sales by delivering outstanding service and maximizing selling opportunities.
• Monitor store KPIs and coordinate with retail/training teams for actions.

Skills

Store management

Sales coaching

Customer service

Skincare knowledge

Communication skills

Team leadership

Education

High School Diploma

Bachelor’s degree preferred

Job description

Kiehl’s Since 1851 was founded as an old-world apothecary in New York City’s East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl’s we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl’s!

Why Kiehl’s:

• GROUP INSURANCE. Active and customizable as of your 1st day Basic coverage paid 100% by L’Oréal / Medical + Dental/ 3 coverage levels, individual/family /Life + Accident Insurance/ 2x base salary for each /Optional individual and/or dependent /Short + Long-Term Disability Insurance
• WELLNESS SPENDING ACCOUNT $500/year Employee, spouse, and children Expenses related to all elements of wellbeing, for example: Gym membership, fitness equipment, Childcare expenses, elder care expenses, etc.
• TELUS HEALTH VIRTUAL CARE 24/7 access to nurses, nurse practitioners, and doctors via the app or website Employee, spouse, and children Paid entirely by L’Oréal.
• LEARNING + DEVELOPMENT FIT Integration/ Integration Roadmap / Training related to your métier / Discovery, Lumina, TTM Extensive Learning Platform Financial
• A very generous employee discount.

We have an exciting opportunity for you to join the Kiehl’s family as a Store Manager. This position is responsible for leading and motivating store team to achieve sales growth and provide optimal customer service.

As a store manager you will:

• Lead and drive the team to achieve store business objectives.
• Generate sales to achieve individual and collective sales target by applying outstanding service: Maximize selling opportunity. Monitor customer service level at brand standard. Derive action plans with team for improvements.
• Keep track on Retail KPIs and prevailing market information. Identify business strengths, opportunities at store level and coordinate with retail and training team for actions to maximize selling opportunity.
• Manage store-controlled expenses to budget (staff efficiency planning, cleanings, and office materials orders), identifying opportunities to increase contribution.
• Be responsible for managing daily, weekly, monthly operations at point of sales (POS) activities:
• Manage team:
• Is responsible for recruitment in partnership with Area Manager and HR including onboarding of new BA
• Motivates and inspire team to achieve store productivity objectives: provide weekly feedback, coach, and develop team member, Assess, and develop BAs’ competencies
• Ensures the individual and collective skills of the team are utilized effectively.
• Schedule the staff with efficiency
• Solve boutique operational issues with autonomy and develops positive neighborhood relationships
• Identify opportunities to drive traffic into the store through community and/or events
• Demonstrate expert product knowledge (features, benefits, usage) and application techniques. In-depth understanding on service excellence and brand expectation on best-in-class service.
• Drive the store quality comply with merchandising guidelines

What do you need to succeed:

• You are 18 years or older with a high school diploma
• You have 5+ years of specialty retail store management experience
• You have demonstrated success in driving sales by coaching and developing a team of direct reports
• You are entrepreneurial, resourceful, flexible, and can solve problems in a timely manner
• You possess strong written and verbal communication skills
• You have a thorough knowledge of the competitive landscape and can translate findings to positively impact business
• You have a passion for skincare and serving customers
• You are comfortable conducting skin care services on customers’ faces after being trained
• You have a flexible work schedule including nights, weekends, and holidays
• High School Diploma is required, Bachelor’s degree preferred
• Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis