Keyholder + Sales Associate, College St – Full-time

Shophealthhut; Toronto; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Vacation pay

Sick days

Bonus incentives

Job summary

Health Hut is a Toronto-based clean beauty and lifestyle shop seeking a Keyholder & Sales Associate. The role focuses on delivering exceptional customer experiences, building relationships, and driving sales across in-store and online channels.

You will manage inventory, support ecommerce orders, and ensure the shop runs smoothly with a tidy, welcoming environment. Weekend availability and strong attention to detail are essential.

Qualifications

• 1–2 years minimum retail and customer service experience.
• Proven track record of hitting sales goals.
• Comfort with technology: POS systems and Shopify.

Responsibilities

• Greet customers and build relationships.
• Meet/exceed sales targets with proactive approach.
• Handle questions and issues by phone, email, chat.
• Maintain inventory accuracy and store presentation.
• Process transactions via Shopify POS and manage bookings.

Skills

Retail experience

Customer service

Sales goal achievement

Tech literacy

Communication skills

Tools

Shopify POS

Moneris

Job description

About Health Hut

Health Hut is a Toronto-based clean beauty and lifestyle shop, founded in a little hut in Muskoka in 2011. We curate skincare, body care, and lifestyle goods with a focus on integrity and care. Our spaces are welcoming, community-driven, and filled with products we truly believe in. We value kindness, curiosity, and creating an environment where people feel comfortable, seen, and supported.

About the Role

We're looking for a Keyholder & Sales Associate with a genuine interest in clean beauty and lifestyle products, a sharp eye for detail, and a proven drive to hit — and exceed — sales goals while making every customer feel genuinely cared for.

Responsibilities

In-Store Customer Service

• Greet every customer warmly and make them feel welcome from the moment they walk in.


• Build real, one-on-one relationships with customers — remembering their preferences, following up on past visits, and making every interaction count.


• Develop deep product knowledge across all brands and categories so recommendations are always relevant and confident.


• Consistently meet and exceed sales targets with a proactive, non-pushy approach.


• Handle customer questions, complaints, and concerns with care and efficiency — in-store, by phone, email, and chat.


• Monitor Reamaze and Slack to stay on top of customer and team communications.


• Process transactions through Shopify POS and manage facial bookings and payments through Acuity.


• Keep the store impeccably clean, organized, and welcoming at all times.

Inventory Management

• Receive, price, and put away new inventory accurately and promptly.


• Uphold visual merchandising standards and maintain excellent store presentation.


• Track and adjust inventory levels, logging all changes carefully.

Ecommerce

• Fulfill pick-up and same-day delivery orders, as well as the occasional shipping order.


• Use shipping programs to schedule and confirm orders with accuracy and timeliness.


• Monitor Reamaze and Slack for order updates and customer inquiries.


• Keep the back room clean, organized, and functional.

Keyholder

• Ensure all customer issues are fully resolved before the end of each shift.


• Troubleshoot in-store systems as needed (Shopify, Moneris, internet, Sonos, alarm).


• Complete all closing protocols and leave the store in excellent condition.


• Communicate regularly with other locations and management.

What We're Looking For

• Genuine alignment with Health Hut's values, brand, and products — you use and believe in what we carry.


• A natural warmth with customers, and a sharp eye for the small details that make a big difference in their experience.


• A self-starter who takes initiative but also follows direction well.


• 1–2 years minimum retail and customer service experience, with a real track record of hitting sales goals.


• Strong attention to detail across all tasks, from inventory logging to order fulfillment.


• Comfort with technology: POS systems, Shopify, and general computer use. Shopify POS experience is a strong asset.


• Commitment to an inclusive environment for all people, regardless of gender, race, body size, ability, or sexual orientation.

Department: Retail

Employment Type: Full-time or part-time, weekend position — approximately 16-36 hours per week. Availability on both Saturday and Sunday is required.

Compensation: $20–23/hour based on experience, plus 4% vacation pay, two paid sick days, a staff discount on all products, and access to a bonus structure and regular sales incentives.

Location: 786 College Street, Toronto. This role involves stair use and light lifting.

Start Date: Fall