Assistant Store Manager, College St – Full-time

Shophealthhut; Toronto; On-site; CAD 50,000 - 54,000; Full time

Benefits offered by this job

Staff discount

Bonus program

Job summary

Health Hut on College Street is hiring an Assistant Store Manager to lead front‑of‑house sales, e‑commerce fulfillment, and daily operations. You’ll coach a small retail team, manage schedules, and ensure a welcoming, service‑driven experience for customers across in‑store, phone, and online channels.

Ideal candidates bring sales experience, strong communication, attention to detail, and a collaborative mindset. This full‑time role includes weekends, staff discounts, and a bonus program.

Qualifications

• Experience in retail or store leadership roles.
• Ability to manage schedules and train staff.
• Comfort with multi-channel customer interactions (in-store, phone, email).

Responsibilities

• Lead front-of-house sales and support e-commerce fulfillment.
• Assist with inventory, merchandising, and back-end operations.
• Manage weekly schedule and assign tasks via team tools.
• Coordinate events and promotions, including setup and supplies.
• Respond to customer inquiries via chat, Slack, email, and phone.
• Monitor and improve customer experience across channels.

Skills

Sales experience

Customer service

Attention to detail

Communication

Team collaboration

Job description

As Assistant Store Manager, you’ll play a key role in the daily rhythm of Health Hut’s College Street shop. This role blends front-of-house sales, e-commerce fulfillment, team support, and behind-the-scenes operations. We’re looking for someone who thrives in a fast-paced environment, brings a calm and caring presence to our customers, and can juggle details while keeping the bigger picture in mind.

RESPONSIBILITIES:

Customer Experience

• Warmly welcome every customer and create a friendly, inclusive, and supportive atmosphere.
• Represent Health Hut’s values in every interaction, whether in person, online, or over the phone.
• Develop strong product knowledge across all brands and confidently share recommendations.
• Build authentic connections through one‑on‑one conversations and thoughtful service.
• Manage customer needs across all channels (in-store, phone, email, Reamaze chat), resolving questions or concerns with care.
• Process purchases and returns using Shopify POS and related apps.
• Manage facial and mini-facial event bookings, including payment processing.
• Collaborate with the retail team to meet sales goals and share proactive ideas to enhance the customer experience.
• Report buying trends and customer insights to managers.
• Ensure smooth daily hand-offs by sharing updates with the team at the end of each shift.

Inventory + Merchandising

• Receive, price, and organize incoming inventory.
• Maintain visual merchandising standards and ensure the store environment is welcoming and well‑kept.
• Monitor inventory levels, adjust as needed, and accurately log changes.
• Support transfers between locations and flag out‑of‑stock or tester needs.
• Communicate damaged or missing product issues promptly.
• Oversee daily online orders, including pick‑up and same‑day delivery requests.
• Pack and ship orders with care and accuracy using shipping programs.
• Respond to order updates or customer inquiries via Reamaze, Slack, email, and phone.
• Keep the back‑end fulfillment area clean, safe, and organized.

Team + Staff Support

• Create and manage the weekly schedule, accommodating vacations and absences.
• Assign daily and weekly tasks to the retail team via Asana.
• Provide training, feedback, and support to team members.
• Monitor Slack channels and respond to in‑store updates.
• Share team wins and challenges with managers.

Store Operations

• Open and close the shop following daily procedures.
• Maintain an organized stockroom, hallway, and basement.
• Order and manage shop supplies, including for in‑store events.

Events + Promotions

• Assist with preparation and set‑up for in‑store events (Wine Club, facials, masterclasses).
• Order event supplies and ensure the shop is presentation‑ready.
• Support seasonal promotions and sales campaigns.

Weekly Management

• Participate in weekly meetings to discuss:
  Sales goals and performance
  Upcoming events, pop‑ups, and promotions
  Customer service and team scheduling
  Inventory and supply needs
  General ideas and weekly priorities

SKILLS + ATTRIBUTES:

• Strong attention to detail and organizational skills
• Clear, kind, and professional communication
• Sales experience and comfort working with targets
• Solution‑oriented and adaptable in a fast‑paced environment
• A collaborative spirit who enjoys working with a small team

REPORTS TO:

Store Manager

EMPLOYMENT TYPE:

Full‑time, 5 days per week (including at least one weekend day)

COMPENSATION:

$50,000–54,000 annually, based on experience, with access to a bonus structure and staff discount.

LOCATION + ACCESSIBILITY:

786 College Street, Toronto, Ontario

This job requires moving up and down stairs and requires light lifting.

START DATE:

Fall 2026

APPLICATION DETAILS:

At Health Hut we valuediversity and are committed to employment equity. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, people of diverse size, and persons of all sexual and gender orientations and expressions.

ABOUT HEALTH HUT

Health Hut is a Toronto‑based clean beauty and lifestyle shop, founded in a little hut in Muskoka in 2011.

We curate skincare, body care, and lifestyle goods, focusing on integrity and care. Our spaces are welcoming, community‑driven, and filled with products we truly believe in. We value kindness, curiosity, and creating an environment where people feel comfortable, seen, and supported.