Keyholder

SNDL Inc.; Guelph; On-site; CAD 15,000 - 28,000; Full time

Job summary

Nova Cannabis is hiring for a Keyholder at Value Buds Gordon St in Guelph, ON. You will ensure the store stays in top shape, provide exceptional customer service, and share cannabis knowledge with customers.

Ideal candidates bring 2+ years in customer service and retail/hospitality, with CannSell certification and the ability to pass a criminal record check. You’ll work closely with the store team to promote Nova’s products and comply with Ontario regulations.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years of retail and/or hospitality experience.
• Cannabis, liquor or healthcare experience is preferred.
• High School Diploma or equivalent.
• Valid CannSell certification.
• Must complete and pass a Criminal Record Check.
• Working knowledge of regulations as it pertains to selling cannabis in Ontario.

Responsibilities

• Greet customers and build relationships to understand needs.
• Create a welcoming atmosphere in-store.
• Educate customers about cannabis products, strains and methods.
• Participate in merchandising and promotional activities.
• Work with Store Managers and team to generate sales.
• Maintain product knowledge and stay up-to-date with industry regulations.
• Perform store maintenance and ensure cleanliness.
• Process customer transactions on the POS system and follow cash procedures.
• Monitor inventory and restock regularly.

Skills

Customer service

Retail experience

Cannabis industry knowledge

Communication skills

Team player

Education

High School diploma

CannSell certification

Tools

POS system

Job description

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices

Work Location

Value Buds Guelph

About The Role

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices

About The Role

Based out of our Value Buds Gordon St location, in Guelph, ON, we are looking for an experienced Keyholders who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role And Responsibilities Include, But Are Not Limited To:

Customer Offering

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
• Facilitate a welcoming and positive atmosphere for everyone in the store
• Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities
• Work in partnership with Store Managers and other team members to generate sales.
• Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
• Participate in routine store maintenance and ensure cleanliness is a priority
• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
• Monitor inventory and re-stock products regularly

Regulatory Adherence

• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
• Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs
• Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience And Qualifications

• Minimum, 2-years of customer service experience
• Minimum, 2-years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid CannSell certification
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Ontario

Personal Characteristics And Requirements

• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open-minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanour
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be 19 years of age or older
• Must have reliable transportation to commute to/from work

Thanks for considering a position with us! Cheers! We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment To Diversity & Inclusion:

Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

Rate of Pay

18.5
CAD
Hourly Plan