Keyholder

SNDL Inc.; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A retail cannabis company is looking for a Keyholder in Edmonton. The role involves providing excellent customer service, ensuring regulatory compliance, and supporting day-to-day store operations. By engaging with customers and promoting the store culture, you will help create a welcoming environment while driving sales. Applicants should possess strong communication skills, a service mindset, and prior experience in retail or hospitality.

Qualifications

• Minimum 2 years of customer service experience.
• Experience in retail and or hospitality preferred.
• Ability to pass a Criminal Record Check.

Responsibilities

• Greet customers and build relationships to meet their needs.
• Collaborate with the Store Manager to achieve sales targets.
• Ensure compliance with all provincial cannabis regulations.

Skills

Customer Service

Problem-Solving

Communication

Education

High School Diploma or equivalent

Job description

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Work Location

Value Buds 112th Street

Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. Our mission is simple : deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations, at everyday low prices.

Role And Responsibilities

The Keyholder role includes, but is not limited to :

Customer Offering

• Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.
• Facilitate a welcoming and positive atmosphere for everyone in the store.
• Educate customers on cannabis products, strains, consumption methods, and safe / responsible usage.

Day-to-Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities.
• Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.
• Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products.
• Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment.
• Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.
• Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.

Regulatory Adherence

• Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications :
• BC : Selling It Right Certification.
• AB : SellSafe Certification and Qualified Cannabis Worker (QCW) status.
• SK : Cannabis Retail Training Program (CRTP).
• MB : Cannabis Retail Worker Training Program (CRWTP).
• ON : CannSell Certification.
• Support and promote Nova Cannabis’s and respective provincial regulatory bodies’ (AGLC / LCRB / SLGA / LGCA / AGCO) social responsibility programs.
• Follow all Occupational Health and Safety (OH&S) policies and procedures.
• Uphold Nova Cannabis’s policies, standard operating procedures (SOPs), and best practices.

Experience And Qualifications

• Minimum : 2 years of customer service experience.
• Minimum : 2 years of retail and / or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Mandatory Certifications by Province :
• BC : Selling It Right Certification.
• AB : SellSafe and Qualified Cannabis Worker (QCW).
• SK : CRTP Certification.
• MB : CRWTP Certification.
• ON : CannSell Certification.
• Ability to pass a Criminal Record Check.
• Working knowledge of provincial cannabis regulations and safe handling requirements.

Personal Characteristics And Requirements

• Strong customer service skills : positive attitude, charisma, and confidence in engaging with customers.
• Quick thinker with creative problem-solving skills.
• Open-minded and proactive in identifying ways to improve processes and customer experiences.
• Passionate about creating a safe, positive, and tailored experience for every customer.
• Excellent communication skills (both written and verbal) and professional demeanor.
• Team player dedicated to supporting the store’s success and goals.
• Upholds ethics, confidentiality, and demonstrates a high level of discretion.
• Reliable, responsible, and detail-oriented.
• Age Requirement : Must be 18 years or older (19 in BC).
• Reliable transportation to and from work.

Job Type

• Part-time.
Work Location :

Join to apply for the Keyholder role at SNDL Inc.

6 days ago Be among the first 25 applicants

Join to apply for the Keyholder role at SNDL Inc.

Get AI-powered advice on this job and more exclusive features.

Keyholder (KH)

Work Location

Value Buds 112th Street

Keyholder (KH)

Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. Our mission is simple : deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations, at everyday low prices.

Role And Responsibilities

The Keyholder role includes, but is not limited to :

Customer Offering

• Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.
• Facilitate a welcoming and positive atmosphere for everyone in the store.
• Educate customers on cannabis products, strains, consumption methods, and safe / responsible usage.

Day-to-Day Operations

Promote our culture and brand by participating in merchandising and promotional activities.

Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.

Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products.

Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment.

Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.

Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.

Regulatory Adherence

Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications :

BC : Selling It Right Certification.

AB : SellSafe Certification and Qualified Cannabis Worker (QCW) status.

SK : Cannabis Retail Training Program (CRTP).

MB : Cannabis Retail Worker Training Program (CRWTP).

ON : CannSell Certification.

Support and promote Nova Cannabis’s and respective provincial regulatory bodies’ (AGLC / LCRB / SLGA / LGCA / AGCO) social responsibility programs.

Follow all Occupational Health and Safety (OH&S) policies and procedures.

Uphold Nova Cannabis’s policies, standard operating procedures (SOPs), and best practices.

Experience And Qualifications

Minimum : 2 years of customer service experience.

Minimum : 2 years of retail and / or hospitality experience.

Cannabis, liquor, or healthcare experience is preferred.

High School Diploma or equivalent.

Mandatory Certifications by Province :

BC : Selling It Right Certification.

AB : SellSafe and Qualified Cannabis Worker (QCW).

SK : CRTP Certification.

MB : CRWTP Certification.

ON : CannSell Certification.

Ability to pass a Criminal Record Check.

Working knowledge of provincial cannabis regulations and safe handling requirements.

Personal Characteristics And Requirements

Strong customer service skills : positive attitude, charisma, and confidence in engaging with customers.

Quick thinker with creative problem-solving skills.

Open-minded and proactive in identifying ways to improve processes and customer experiences.

Passionate about creating a safe, positive, and tailored experience for every customer.

Excellent communication skills (both written and verbal) and professional demeanor.

Team player dedicated to supporting the store’s success and goals.

Upholds ethics, confidentiality, and demonstrates a high level of discretion.

Reliable, responsible, and detail-oriented.

Age Requirement : Must be 18 years or older (19 in BC).

Reliable transportation to and from work.

Job Type

Part-time.

Work Location :

In person.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Part-time

Job function

Job function

Sales and Business Development

Industries

Manufacturing

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