Keyholder, Value Buds Nisku

SNDL Inc.; Nisku; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company in the cannabis retail sector is seeking a Keyholder for their Nisku location. In this part-time role, the successful candidate will manage store operations, ensure customer satisfaction, and develop product knowledge in a fast-paced environment. With a focus on service excellence, applicants should bring prior retail experience, cannabis certifications, and a positive attitude to create memorable customer experiences.

Qualifications

• At least 2 years of customer service and retail/hospitality experience.
• Preferred experience in cannabis, liquor, or healthcare.
• Knowledge of Alberta cannabis regulations.

Responsibilities

• Manage store operations and ensure excellent customer service.
• Educate customers on cannabis products and strains.
• Collaborate with management to generate sales.

Skills

Customer Service

Communication

Problem-Solving

Education

High School Diploma or equivalent

Tools

SellSafe certification

Qualified Cannabis Worker certification

Job description

Join to apply for the Keyholder, Value Buds Nisku role at SNDL Inc.

Work Location: Value Buds Nisku

About SNDL

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners including Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. It is also a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada, specializing in low-cost biomass sourcing, indoor cultivation, product innovation, low-cost manufacturing, and a portfolio of brands including Top Leaf, Contraband, Palmetto, Bon Jak, Versus, Value Buds, and Vacay.

About the Role

Based in Nisku, AB, we are seeking an experienced Keyholder to manage store operations, ensure excellent customer service, and deepen product knowledge in the cannabis industry. Ideal candidates are proactive, customer-oriented, and eager to learn about cannabis products.

Responsibilities include, but are not limited to:

• Greet customers, engage, and build relationships to understand their needs
• Create a welcoming store environment
• Educate customers on cannabis products, strains, and consumption methods
• Participate in merchandising and promotional activities
• Collaborate with management to generate sales
• Maintain product and industry knowledge
• Ensure store cleanliness and routine maintenance
• Handle transactions and adhere to cash and loss prevention procedures
• Monitor and restock inventory

Regulatory and Safety Compliance

• Follow OH&S policies and procedures
• Support social responsibility programs
• Comply with all policies, procedures, and regulations related to cannabis sales in Alberta

Qualifications

• At least 2 years of customer service and retail/hospitality experience
• Preferred experience in cannabis, liquor, or healthcare
• High School Diploma or equivalent
• Valid SellSafe and Qualified Cannabis Worker certifications
• Criminal Record Check clearance
• Knowledge of Alberta cannabis regulations

Personal Traits

• Excellent customer service and communication skills
• Positive attitude, charisma, and relationship-building skills
• Problem-solving and open-mindedness
• Passion for creating memorable customer experiences
• Reliable, responsible, discreet, and ethical
• Must be 18+ and have reliable transportation

Thank you for considering a position with us. We will contact only those selected for next steps.

Our Commitment to Diversity & Inclusion

We are an equal opportunity employer committed to a diverse and inclusive workplace. Applications from all backgrounds are encouraged.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Sales and Business Development