Customer Service Associate - Canada

Marshall Retail Group; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading global travel retailer is seeking a Customer Service Associate in Edmonton International Airport. The role involves providing excellent service to customers, maintaining store displays, and maximizing sales. Applicants must possess strong communication and customer service skills. Join a dynamic team that values career growth in an exciting retail environment.

Benefits

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Disability Insurance

Paid Time Off

401(k) with company match

Employee Discount

Qualifications

• 1 year + retail sales and/or cash handling experience.
• Fluency in English required for customer interactions.
• Satisfactory Criminal Background Check and Drug Testing may be required.

Responsibilities

• Provide excellent service to customers in a timely and friendly manner.
• Assist in maintaining stock and store displays.
• Achieve add-on sales and recommendations.

Skills

Customer service

Communication

Sales

Multitasking

Problem-solving

Job description

Join to apply for the Customer Service Associate - Canada role at WHSmith North America

Join to apply for the Customer Service Associate - Canada role at WHSmith North America

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

The Customer Service Associate of Electronics will provide excellent service to customers in a timely, courteous, and friendly fashion.

Location : Edmonton International Airport (YEG) - Alberta, AB CA

Schedule : Weekend availability required

Pay : $17.25

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• 401(k) with company match
• Employee Discount

Job Responsibilities

• Handles each customer in a courteous and gracious manner
• Maximize sales by achieving add-on sales and recommendations
• Knowledge of the store’s stock; stock varies by store location
• Assists in the upkeep of the store by maintaining store displays and merchandising.
• Assists with inventory and receiving of merchandise
• Replenish backstock to maintain appropriate levels of merchandise on the floor
• Markdown merchandise as needed.
• CSA’s may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store – they may not open the store
• Other duties may be assigned
• 1 year + retail sales and / or cash handling experience
• Excellent communication and people skills
• Ability to multitask and problem solve
• TAM Card may be required depending upon location
• Additional Security clearance may be required depending upon location
• Satisfactory Criminal Background Check and Drug Testing May be required depending upon location

Additional Requirements

• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO / ADA / DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin / ancestry, age, gender identity, gender expression, military / veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Retail

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