Gift Shop Associate/Keyholder

University Hospital Foundation; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading healthcare foundation in Edmonton is seeking a part-time Gift Shop Associate/Key Holder. This role involves providing exceptional customer service, managing cash handling, and supporting a team of volunteers. Ideal candidates should possess retail experience and demonstrate strong leadership and interpersonal skills.

Qualifications

• 1+ years of retail experience required.
• Experience in a leadership or supervisory role preferred.
• Must demonstrate a commitment to customer service.

Responsibilities

• Deliver exceptional customer service to all patrons of the Gift Shop.
• Execute opening and closing procedures efficiently.
• Ensure adherence to cash handling policies and provide support to volunteers.

Skills

Customer service

Leadership

Cash handling

Interpersonal skills

Organizational skills

Job description

Our Background

At the University Hospital Foundation, we want to help people live longer, and better – especially those who would benefit from a new form of treatment, or life-saving surgery.

As agents of hope, we boldly seek solutions to seemingly insurmountable challenges, matching the determination and purpose-driven intensity of the healthcare teams we support.

In the past ten years, generous donations from individuals and our corporate and strategic partners have contributed nearly $220 million dollars to advance world-leading patient care at the University of Alberta Hospital, Mazankowski Alberta Heart Institute and Kaye Edmonton Clinic, as well as ground-breaking research at the University of Alberta.

Your Purpose

As a Gift Shop Associate/Key Holder you will support the University Hospital Foundation Gift Shop / Emporium in providing exceptional service and contributing to specialized programs through sales, serving hospital visitors and staff with personal care items, gifts, and more, while also ensuring efficient operations and adherence to policies.

We are currently looking to expand our Gift Shop hours and looking to fill a part-time, casual position with key holder responsibilities (two different shifts of up to 14 hours / week).

Your Role

The University Hospital Foundation Gift Shop / Emporium is situated within the University of Alberta Hospital and directs the proceeds generated from sales towards specialized programs that align with the University Hospital Foundation (UHF) mission. Conveniently located at the Walter C. Mackenzie Centre, adjacent to the 114th Street entrance, the University Hospital Foundation Gift Shop / Emporium serves as a one-stop destination for hospital visitors, patients, their families, and staff offering personal care products, reading material, gifts, ornaments, clothes, and snacks.

Your responsibilities will encompass:

• Delivering exceptional customer service to all patrons of the Gift Shop
• Executing opening and closing procedures efficiently
• Ensuring strict adherence to cash handling policies, processes, and protocols
• Providing valuable support to our team of volunteers

Qualifications

• Experience in a leadership or supervisory role
• 1+ years of retail experience
• Point of sale and cash handling experience
• Demonstrate a commitment to customer service
• Possess a strong sense of confidentiality
• Have excellent interpersonal and organizational skills
• Use good judgement when applying initiative to make decisions on a daily basis
• Be an example for others and always represent the values of the UHF which include: Customer Driven and True to our Word.
• Able to be flexible and adapt to changing circumstances and unexpected situations

What We Offer

We respect and value diversity and are proud to be an equal opportunity committed to building an inclusive environment for all applicants and team members.

Apply Now to Make a Difference! Please apply via Indeed and attach your cover letter and resume into one PDF. We thank all candidates who apply; however, only those selected for an interview will be contacted. As part of our recruitment process, you will be required to provide a Police Information Check.

To learn more about us, visit our website at www.GiveToUHF.ca.