Keyholder

La-Senza; Cambridge; On-site; CAD 36,000 - 54,000; Full time

Job summary

La Senza is seeking a Key Holder to assist Management in driving profitable sales and delivering exceptional customer experiences. You will coach selling behaviors to create a high-performance store culture and support daily operations.

As a front-line leader, you will open/close, manage cash with accuracy, support inventory, merchandise the floor, and resolve customer and associate issues. Prior supervisory experience and a flexible schedule are required.

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model.
• Ability to effectively delegate, follow up and communicate with all levels of the organization.
• Ability to coach, develop and partner with Management team on performance management.
• Business acumen with strong strategic and analytical skills.
• Previous management or supervisory experience.
• Schedule flexibility to include evenings, weekends and holidays.
• Ability to manage complex and competing priorities through time management and organizational skills.
• Professional demeanor that reinforces brand and company standards.

Responsibilities

• Drive profitable sales growth through segment ownership.
• Support Management team in creating an environment focused on delivering exceptional customer experiences and demonstrate company selling behaviors.
• Support Management in retention by promoting a safe, positive work environment and resolving associate relations issues using the La Senza coaching model.
• Build new and lasting customer connections, delivering highly satisfying customer experiences through expert product knowledge and relationships.
• Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
• Promote teamwork across all zones to ensure the customer’s journey is seamless.
• Manage and resolve customer relations issues.
• Assist Management in creating action plans that optimize results, execute operational activities and control payroll budget and expenses.
• Open/close procedures such as end of day paperwork, cash management and daily sales reconciliation.
• Follow standard operating procedures, including damages, transfers and other compliance-related items, and support inventory processes to reduce shrink.
• Ensure compelling visual merchandising and presentation standards are executed and maintained, including sell-down strategies.
• Ensure replenishment processes are efficient, and the sales floor is full with all styles, colors, and sizes.

Skills

Customer service

Delegation

Coaching

Business acumen

Management experience

Schedule flexibility

Prioritization

Professional demeanor

Job description

Key Holders assist Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high-performance selling culture with the team and achieve store sales goals. They live our values and repres ent the brand in their behaviors.

Role and Responsibilities

• In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
• Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviors
• Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with customer
• Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.
• Promote and display teamwork across all zones to ensure the customer’s journey is seamless
• Manage and resolve customer relations issues
• Assist Management team in creating /communicating action plans that optimize results, execute operational activities and control payroll budget and expenses
• Responsible for opening/closing procedures such as processing end of day paperwork, cash management and daily sales reconciliation
• Follow standard operating procedures, including damages, transfers and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
• Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies
• Ensure replenishment processes are efficient, and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Lead with professionalism and behaviors guided by the company values

Qualifications

• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to coach, develop and partner with Management team on performance management
• Business acumen with strong strategic and analytical skills
• Previous management or supervisory experience
• Schedule flexibility to include evenings, weekends and holidays
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards