Key Leader

Poppy Barley Inc.; Vancouver; On-site; CAD 25,000 - 34,000; Full time

Benefits offered by this job

Shopify training

Product feedback

Store operations training

Team travel opportunities

Performance reviews

Employee discount

Job summary

Poppy Barley is seeking a Key Leader for our Vancouver store to deliver exceptional customer service and lead the sales floor. You will open and close the store, manage workload, and coach team members to uphold our luxury-for-people standard.

You will drive guest relationships, stay current on product knowledge, handle customer cases, and partner with the Store Manager to implement initiatives. You’ll join a collaborative team focused on growth, learning, and community impact.

Qualifications

• Experience delivering exceptional customer service.
• Experience as a leader in retail or customer service.
• High school diploma or equivalent required.

Responsibilities

• Lead the sales floor to motivate the team to achieve store sales and customer experience goals.
• Open and close the store and manage workload with priorities in mind.
• Coach and develop team members for consistency and growth.
• Support weekly and quarterly inventory counts and store operations.
• Ensure merchandising and visual presentation align with brand standards.

Skills

Leadership

Customer service

Retail experience

Communication

Education

High school diploma or equivalent

Tools

Shopify

Inventory systems

Job description

About Poppy Barley

Poppy Barley is a Canadian footwear and accessories brand with a mission to re-think luxury for the people and planet. As a B Corp, we create sustainably made products that are fairly priced and designed to be worn on repeat. With extended size options, transparent production practices, and a top-tier customer experience both online and in-store, we’re redefining Canadian retail. Join our team of passionate, creative, and driven individuals who love to experiment, make an impact, and raise the bar—together.

About this Opportunity

As a Key Leader, your primary role is to deliver exceptional customer service that demonstrates our value of luxury for the people. You will open and close the store, assist in the organization and delegation of store workload, and provide leadership on the sales floor. You’ll have an opportunity to share your passion for Poppy Barley through sharing our history, values and product knowledge with our customers. So bring your enthusiasm and determination and get ready to join our growing team!

Here are some more details of the role:

Leadership:

• Lead the sales floor to motivate the team to achieve store sales and customer experience goals.
• Support the daily operations of the store to ensure tasks are completed based on previously determined priorities.
• Support the development of a culture that balances financial results, community impact and an execution-focus creating a fun and dynamic atmosphere.

Customer Experience:

• Focus on selling relationships, building a client base and offering elevated and exemplary customer service.
• Be a Poppy Barley fit expert. Keep up to date on all product knowledge and provide customers with the information necessary to ensure they love their Poppy Barleys.
• Handle and resolve customer cases according to Poppy Barley’s values.
• Providing feedback to the management team regarding store processes, operations, product, people and customer experience, bringing new ideas to push for continuous improvement of the business.
• Partner with the Store Manager and Assistant Store Managers to lead initiatives.

People:

• Support in training team members to ensure consistency and clarity with procedures, activations and promotions.
• Provide coaching and feedback to team members with a focus on continuous development.
• Support the onboarding of new team members as outlined and organized by the Store Manager.

Operations:

• Picking and packing of online orders.
• Support the execution of weekly and quarterly inventory counts.
• Unpack inventory and create and accept stock transfers
• Assist with product QC & accepting returns.
• Store merchandising and visual presentation.
• Complete the opening and closing duties for your shift as assigned.

Everything Else

• Flexibility in availability. Your schedule will include a combination of shift times, including mornings, evenings, and weekends.
• You will be available to work a minimum of 15 hours a week
• You will be available throughout the holiday blackout period (mid November to mid January, exact dates to be determined annually)
• Ability to lift and unpack inventory boxes (up to 50 lbs) and stand for extended periods.
• All hands on deck: this is a collaborative, roll-up-your-sleeves kind of team, and we're looking for someone who’s ready to jump in wherever needed to get the job done.

Your Skill Set:

• A high school diploma or in progress/completed post-secondary education, we love to learn and hope you do too!
• Demonstrated experience delivering exceptional customer service.
• Experience as a leader in retail, sales or customer service. Experience in elevated/luxury customer experience is an asset.
• Passion for building connections with people.
• Exceptional communication skills, both written and verbal.
• An outstanding attitude that exudes positive energy.
• The ability to think on your feet.
• A passion for the fashion industry and building connections with people through styling and education.

What We Offer:

• Training and understanding of the platforms we use as a business including Shopify, Inventory Platforms, and Shipping Platforms.
• Opportunities to provide feedback regarding product and work with our Product team to ensure we are always living into our value of Product Excellence.
• Development and training on the everyday running of the store so that you can understand and support the day-to-day operations.
• Opportunities to travel with our team as we operate pop-ups throughout the region.
• Mid-year and yearly reviews to highlight achievements and recognize development opportunities and possible areas of growth within the company.
• A competitive wage and discount on our product!
• The opportunity to get involved in tasks related to areas of the business that are of interest to you.
• Great co-workers, a fun working environment and opportunity for growth within the company

We thank all applications for taking the time to apply. Only those selected for an interview will be contacted.

Uniqueness is powerful. Our customers come from all walks of life and so do we. At Poppy Barley, we strive to create a PB team that is reflective of our communities. We believe different perspectives and experiences are powerful–and instrumental to rethinking our industry. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs. If you share our values and our enthusiasm for people and the planet, you will fit our team.