Assistant Store Manager

Poppy Barley Inc.; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wage based on experience

Generous employee discount

Extended health and dental benefits

Employer RRSP matching

Opportunities for professional development

Job summary

Poppy Barley Inc. is searching for an Assistant Store Manager in Vancouver to enhance the customer experience and oversee daily operations. This leadership role involves training staff, driving sales, and executing store strategies. The ideal candidate has a background in luxury retail, exceptional communication skills, and a passion for fashion.

We offer a competitive wage, generous employee discounts, and a commitment to professional development.

Qualifications

• Experience in retail or customer service, ideally in luxury environments.
• Strong understanding of retail trends and customer engagement strategies.
• Ability to lead and motivate a team effectively.

Responsibilities

• Lead and develop the store team to achieve performance metrics.
• Ensure exceptional customer experience in line with brand values.
• Manage store operations seamlessly and uphold merchandising standards.

Skills

Leadership

Customer Service

Retail Management

Communication

Problem Solving

Education

Post-secondary education or equivalent experience in a retail environment

Tools

MS Office Suite

Google Drive

Job description

The Assistant Store Manager plays a key role in leading the store team to deliver an exceptional Poppy Barley customer experience, embodying our commitment to luxury for the people. You will help create the conditions for success across all aspects of store operations—executing strategies, driving key priorities, and ensuring seamless day-to-day processes, including opening and closing routines. Working closely alongside the Store Manager, you will provide clear communication and leadership, ensuring every team member understands their impact on the store’s success

Responsibilities

Leadership

• Lead, develop, and coach your team to drive performance and create memorable brand experiences.
• Spend much of your time on the retail floor, connecting with customers and leading by example. Provide real-time coaching and take accountability for delivering an exceptional customer experience.
• Support the development of a culture that balances financial success, community impact, and operational excellence with a fun and creative atmosphere.
• Act as a strategic leader—identify challenges, seek solutions, and align with company objectives.
• Manage and delegate store priorities and workload in partnership with the Store Manager.
• Take ownership of key store metrics (KPIs), including sales, returns, conversion, AOV, payroll budget, and store & employee NPS. Analyse performance and implement strategies to achieve KPIs.

Customer Experience

• Deliver an elevated, personalised shopping experience that reflects Poppy Barley’s commitment to quality and connection.
• Resolve customer concerns and escalations, ensuring every guest experience aligns with Poppy Barley’s values.
• Become an expert on Poppy Barley’s brand, product, systems and customer experience philosophy and translate this knowledge into meaningful interactions.

People

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Support the hiring, training and development of a high-performing team that delivers outstanding service and results.
• Support training initiatives and provide ongoing coaching, feedback, and growth opportunities.
• Recognise and celebrate team achievements while offering clear, constructive feedback to support growth and development.

Operations

• Assist in scheduling the store team to ensure optimal staffing levels that align with budgets and business priorities.
• Ensure seamless execution of store operations, including POS training, backroom management, inventory intake, stock counts, and e-commerce fulfilment.
• Maintain high visual merchandising standards that reflect the Poppy Barley brand.
• Provide feedback to Product and Operations teams to enhance efficiency and customer experience.
• Understand and adhere to all safety policies and procedures to maintain a safe work environment.

About You

• An experienced leader in retail, sales, or customer service, with a background in elevated/luxury customer experiences as an asset.
• Demonstrated understanding of service excellence in a consumer-facing environment.
• Entrepreneurial mindset with a passion for learning—you embrace experimentation and continuous improvement.
• You stay informed on retail trends, you’re well-connected, and know how to build community.
• Passionate about the fashion industry and creating meaningful connections through styling and education.
• Highly organised self-starter with strong time management skills and the ability to prioritise effectively.
• Proficient in MS Office (Word, Excel, Outlook) and Google Drive applications.
• Bonus: Post‑secondary education or experience working in a fast‑growing company.

Other Details

• A flexible schedule, including availability for daytime, evenings, and weekends.
• Holiday blackout period from mid‑November to mid‑January (exact dates determined annually).
• Possibility of some travel to support Poppy Barley pop‑up shops and events.
• Other projects, duties and assignments as required from time‑to‑time. Poppy Barley is a close-knit business and we all do a little bit of everything!
• Ability to lift and unpack inventory boxes (up to 40 lbs) and stand for extended periods.

What you can expect from us

• Competitive wage, based on experience.
• Generous employee discount on our product for you and your family and friends
• Participation in an extended health and dental benefits package
• Employer RRSP matching, up to $10,000 per year
• Commitment to your professional development, including annual reviews to celebrate achievements and identify growth opportunities.
• A dynamic, passionate team that values collaboration and innovation.
• A firsthand look into the sustainable fashion industry, retail operations, and entrepreneurship.

Apply by sending your resume and a cover letter that tells us why you’re excited to join the Poppy Barley team.

We appreciate all applicants for their interest. Only those selected for an interview will be contacted.