Key Holder & Team Leader — Retail Growth + 40% Discount

Bath & Body Works; Saint-Bruno-de-Montarville; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

40% merchandise discount

Employee Assistance Program (EAP)

Job summary

Bath & Body Works is seeking a Key Holder to support delivering the sales plan through effective execution of store and operational tasks. You will act as manager on duty when scheduled, lead teams, and ensure outstanding customer experiences.

You will coach associates, set daily goals, and maintain product knowledge and presentation. This role emphasizes safety, policy adherence, and delivering brand standards in a fast-paced retail environment.

Qualifications

• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.

Skills

Customer-focused selling

Leadership

Coaching

Communication

Education

High school diploma

Job description

Bath & Body Works is seeking a Key Holder to support delivering the sales plan through effective execution of store and operational tasks. You will act as manager on duty when scheduled, lead teams, and ensure outstanding customer experiences.

You will coach associates, set daily goals, and maintain product knowledge and presentation. This role emphasizes safety, policy adherence, and delivering brand standards in a fast-paced retail environment.