Retail Team Lead: Elevate Customer Experience

Bath & Body Works; Brandon; On-site; CAD 31,000 - 36,000; Full time

Benefits offered by this job

40% merchandise discount

Employee Assistance Program (EAP)

Job summary

Bath & Body Works is hiring a Key Holder in Brandon, Canada. The role supports delivering the sales plan with effective store and operational execution. You will lead on-duty tasks, mentor associates, and drive outstanding in-store customer experiences through product knowledge and selling behaviors rooted in company values.

You should be able to perform opening/closing routines, manage floor movements, and maintain brand standards while ensuring safety and exceptional service for customers.

Qualifications

• Thrives in a customer-first retail environment.
• Ability to coach associates in the moment.
• Demonstrates sales, customer experience and operational results.

Responsibilities

• Lead store tasks and act as manager on duty when scheduled.
• Provide feedback and recommendations to managers.
• Create exceptional in-store customer experiences through product knowledge and selling behavior.
• Display knowledge of policies, store strategies and product lines.
• Set daily direction and goals for the team.
• Perform opening/closing routines and process shipments.
• Engage customers with needs-based recommendations and product demos.

Skills

Customer service

Leadership

Sales skills

Communication

Coaching

De-escalation

Education

High school diploma

Job description

Bath & Body Works is hiring a Key Holder in Brandon, Canada. The role supports delivering the sales plan with effective store and operational execution. You will lead on-duty tasks, mentor associates, and drive outstanding in-store customer experiences through product knowledge and selling behaviors rooted in company values.

You should be able to perform opening/closing routines, manage floor movements, and maintain brand standards while ensuring safety and exceptional service for customers.