Store Leader: Build Teams, Elevate Customer Experience

Bath & Body Works; Surrey; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

40% discount

Tuition Assistance

Medical & dental benefits

Maternity & parental leave

Job summary

Bath & Body Works Canada is seeking an Assistant Store Manager to collaborate with the Store Manager in driving outstanding associates and delivering consistent customer experiences in a retail setting.

You will lead by example, coach teams, and uphold brand standards while ensuring store performance, payroll targets, and operational excellence across shifts, including evenings and weekends.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced retail environment.
• Prior experience in a manager role, preferably in a retail setting.
• Ability to coach associates and foster a customer-focused selling culture.
• Strong communication and adaptability for varied shifts and peak days.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce clear performance expectations and goals.
• Act as manager on duty to address customer experience or maintenance issues.
• Partner with sales leadership to improve results and execute operations.
• Lead floorset direction to bring product stories to life.
• Meet payroll targets with adequate selling coverage and coaching.

Skills

Sales leadership

Customer experience

People management

Coaching

Communication

Operational focus

Education

High school diploma or equivalent

Job description

Bath & Body Works Canada is seeking an Assistant Store Manager to collaborate with the Store Manager in driving outstanding associates and delivering consistent customer experiences in a retail setting.

You will lead by example, coach teams, and uphold brand standards while ensuring store performance, payroll targets, and operational excellence across shifts, including evenings and weekends.