Operations Coordinator - Yorkdale

Richemont Iberia SL; Toronto; On-site; CAD 36,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

RRSP Matching

Paid Time Off

Maternity Leave Top-Up

Wellness Reimbursement

Job summary

Cartier Yorkdale is seeking an Operations Coordinator to uphold Maison standards and drive operational excellence across daily retail activities.

You will manage administrative support for transactional flows, logistics, and inventory, while partnering with client-facing teams to optimize replenishment and storage. This role requires precision, strong communication, and collaboration in a fast-paced luxury environment.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• Luxury retail or hospitality operations experience is a plus.
• Strong analytical and problem-solving abilities.

Responsibilities

• Ensure understanding and execution of Maison policies; promote compliance.
• Coordinate opening/closing procedures for the boutique.
• Oversee product movement, shipping, transfers, and inventory control.
• Maintain product care standards and correct packing/shipping procedures for high-value items.
• Monitor daily financial transactions and ensure paperwork is submitted timely.

Skills

Computer skills

MS Office

Attention to detail

Communication

Education

Associate’s or Bachelor’s degree preferred

Tools

SAP

Job description

OPERATIONS COORDINATOR - CARTIER, YORKDALE

Job Mission

The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Coordinator is responsible for managing all aspects of the day-to-day processes, including key administrative support fortransactional activities, financial compliance, logistics, inventory control, and effectively supports the implementation of policies and procedures.

Key Responsibilities

• - Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
• - Coordinate efficient opening and closing procedures
• - Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• - Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
• - Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• - Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience
• - Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• - Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.
• - Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization
• - Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports ,and monthly inventory/reconciliation)
• - Support overall success of boutique audits; partner with management to implement and execute action plans
• - Participate in daily set up and break down of boutique for opening/closing as needed
• - Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
• - Assist with special projects as needed
• - Consistently reach and aim to exceed all KPIs

Industry knowledge

• - Develop fundamental brand knowledge to convey Cartier heritage and values
• - Remain current on all industry news, local/global competition, and connection to community
• - Share and collaborate with region and network peers on operational best practices

Teamwork

• - Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
• - Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
• - Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams
• - Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities
• - Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information
• - Embrace and integrate diverse perspectives
• - Be an active member of the network Operations community

Qualifications

Education

• - Associate’s or Bachelor’s degree preferred
• - Additional language skills are a plus

Industry experience

• - Previous operations experience in luxury retail, service or hospitality industry is a plus

Technical skills/ abilities

• - Excellent computer skills and use of technology
• - MS Office experience required; SAP knowledge preferred
• - Additional language skills area plus

Personal skills

• - Must be available to work retail hours (including weekends) and travel for trainings as needed
• - Ability to work in a fast-paced, evolving environment
• - Excellent analytical, organizational, and interpersonal communication skills are required
• - Strong understanding of client service needs and priorities (internal and external)
• - Frequent moving of packages and product
• - Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
• - Collaborative approach with ability to foster a united work environment with a “can do” attitude
• - Intellectual curiosity and passion for learning

We Offer – Canada

Richemont cares about our associates’ health and wellbeing and offers a comprehensive benefits program to support you and your loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. We offer access to the employee assistance program to support you and your household members through life’s challenges. The company offers income protection solutions including life insurance, disability benefits, wellness reimbursement, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

At Richemont, We Craft the Future!

Expected hourly rate range: $26.00 to $29.00 plus incentives. Salary will be determined based on relevant skills and experience.