Key Holder

Lammle's Western Wear & Tack; Regina; On-site; CAD 42,000 - 66,000; Full time

Job summary

Lammle’s Western Wear & Tack in Canada seeks a store leader who can drive the customer experience, coach staff, and maintain strong product presentation. You will lead daily operations, ensure top-tier service, and execute promotions to enhance sales performance.

The role requires proactive leadership, excellent communication, and a passion for western lifestyle. Join a team focused on delivering the Lammle’s Experience and achieving sales goals.

Qualifications

• Leadership, able to engage, inspire, empower and motivate others.
• Strong communication with customers and team.
• Sales and customer service oriented; identify opportunities and solve problems.
• Critical thinking; proactive and innovative.
• Self-motivated with ownership mentality and a can-do attitude.

Responsibilities

• Drive store operations in line with Lammle’s culture, standards and beliefs.
• Lead and develop store staff; coach and motivate the team.
• Maintain high customer service standards and strong product knowledge.
• Support inventory control and minimize shortages and adjustments.
• Ensure store is clean, well-maintained and visually merchandised.
• Coordinate promotions and merchandise displays; support company campaigns.
• Contribute to executing overall store strategy and goals.

Skills

Leadership

Communication

Sales & Customer Service

Critical Thinking

Ownership Mentality

Job description

When you walk into one of our stores you recognize yourself. You are passionate about the western lifestyle, and it’s easy for you to strike up natural conversation with our clientele as you address their needs. You will be driven by sales goal, personal productivity, and strive to deliver excellent customer service. You proactively lead and develop the team around you. You are able to multitask with a smile on your face and work within a team to ensure every one of our customers and staff receives the Lammle’s Experience.

Responsibilities:

• Making the company mission statement our driving force
• Support all aspects of the day-to-day operations of the store in a manner consistent with Lammle’s culture, Performance Standards and Beliefs, while providing the Lammle’s Experience.
• Functioning as the coach, motivating source, and team leader for the store staff; liaison with the Customer Service Centre
  

Human Resources Management

• Training and development of store staff.
• Create and maintain a positive team environment whose players are passionate about our Performance Culture

Operational Management

• Supporting the implementation of company policies and procedures
• All training standards, company programs as per direction.
• A strong focus on customer service and consistently maintaining customer service levels
• Contribution to supporting inventory control, minimize Shortage & Adjustments, maintain accurate store inventory
• Ensure that the store’s physical conditions are clean and well maintained (vacuum, dust, floor free of obstacles) and train staff accordingly
• Identify when that equipment is operational and maintained (computers, vacuum cleaners, ladders, lights, audio-visual) and train staff accordingly
• Lead on merchandise display and presentation consistent with Lammle’s image
• Merchandise the store based on promotions or season and store profile as directed
• Communicate and support company promotions
• Complete markdowns and transfers accurately and in a timely manner
• Use windows and store fronts effectively
• Product knowledge training and coaching to all outfitters
• Promoting and enhancing our company image
• Support in allover strategy

Skills

• Leader who can engage, inspire empower and motivate others to act.
• Strong personal skills, outgoing and able to communicate with co-workers and customers
• Sales and customer service orientated, ability to identify opportunities and problem solve
• Critical thinking skills, proactive and innovative
• Self-motivated, having an ownership mentality and a can‑do approach.