Key Holder

Lammle's Western Wear; Alberta; On-site; CAD 55,000 - 75,000; Full time

Job summary

Lammle's Western Wear in Alberta is seeking a dynamic Store Manager who can lead a team, drive sales, and deliver the Lammle’s Experience to every customer.

You will coach staff, manage day-to-day operations, merchandise presentation, promotions, and inventory control while upholding our culture and Performance Standards. Strong leadership and a passion for customer service are essential.

Qualifications

• Retail management experience is required.
• Experience in leading a team and achieving sales targets.
• Strong customer service and communication skills.

Responsibilities

• Drive the store's mission and deliver the Lammle’s Experience to customers.
• Support day-to-day store operations with a focus on culture and standards.
• Coach and motivate staff; liaise with Customer Service Centre.
• Foster a positive team environment and ongoing staff development.
• Ensure policies, programs, and inventory controls are followed.
• Oversee merchandising and promotions to reflect store profile.

Skills

Store leadership

Sales leadership

Customer service

Staff coaching

Merchandising knowledge

Communication

Tools

Tack knowledge

Job description

When you walk into one of our stores you recognize yourself. You are passionate about the western lifestyle, and it’s easy for you to strike up natural conversation with our clientele as you address their needs. You will be driven by sales goal, personal productivity, and strive to deliver excellent customer service. You proactively lead and develop the team around you. You are able to multitask with a smile on your face and work within a team to ensure every one of our customers and staff receives the “Lammle’s Experience”.

Responsibilities

• Making the company mission statement our driving force
• Support all aspects of the day-to-day operations of the store in a manner consistent with Lammle’s culture, Performance Standards and Beliefs, while providing the Lammle’s Experience.
• Functioning as the coach, motivating source, and team leader for the store staff; liaison with the Customer Service Centre

Human Resources Management

• Training and development of store staff.
• Create and maintain a positive team environment whose players are passionate about our Performance Culture

Operational Management

• Supporting the implementation of company policies and procedures
• All training standards, company programs as per direction.
• A strong focus on customer service and consistently maintaining customer service levels
• Contribution to supporting inventory control, minimize Shortage & Adjustments, maintain accurate store inventory
• Ensure that the store’s physical conditions are clean and well maintained (vacuum, dust, floor free of obstacles) and train staff accordingly
• Identify when that equipment is operational and maintained (computers, vacuum cleaners, ladders, lights, audio-visual) and train staff accordingly

Merchandise Management

• Lead on merchandise display and presentation consistent with Lammle’s image
• Merchandise the store based on promotions or season and store profile as directed
• Communicate and support company promotions
• Complete markdowns and transfers accurately and in a timely manner
• Use windows and store fronts effectively
• Product knowledge training and coaching to all outfitters
• Promoting and enhancing our company image
• Support in allover strategy

Skills

• Leader who can engage, inspire empower and motivate others to act.
• Strong personal skills, outgoing and able to communicate with co-workers and customers
• Sales and customer service orientated, ability to identify opportunities and problem solve
• Critical thinking skills, proactive and innovative
• Self-motivated, having an ownership mentality and a can-do approach.
• Western knowledge preferred

Qualifications

• Retail Management experience a must
• Tack Experience and knowledge an asset