Key Holder

Lammle's Western Wear; Red Deer; On-site; CAD 52,000 - 75,000; Full time

Job summary

Lammle's Western Wear is seeking a motivated leader to drive sales, deliver exceptional customer service, and coach store staff in a fast-paced Western wear environment. You will guide daily operations, maintain visual standards, and ensure the store delivers the Lammle’s Experience to every customer.

Top candidates will excel at team leadership, inventory awareness, and customer engagement, while upholding company values and brand image across promotions and merchandising.

Qualifications

• Retail leadership experience or supervisory background desired.
• Strong communication and interpersonal skills.

Responsibilities

• Make the company mission our driving force.
• Support day-to-day store operations per Lammle’s culture and standards.
• Act as coach and team leader; liaise with Customer Service Centre.
• Train and develop store staff; foster a positive, achievement‑driven team.
• Implement company policies and procedures; support promotions and merchandising.
• Maintain high customer service levels and accurate store inventory.
• Lead merchandise display and presentation aligned with Lammle’s image.
• Promote company image and contribute to overall strategy.

Skills

Leadership

Communication

Sales

Customer service

Critical thinking

Job description

When you walk into one of our stores you recognize yourself. You are passionate about the western lifestyle, and it’s easy for you to strike up natural conversation with our clientele as you address their needs. You will be driven by sales goal, personal productivity, and strive to deliver excellent customer service. You proactively lead and develop the team around you. You are able to multitask with a smile on your face and work within a team to ensure every one of our customers and staff receives the “Lammle’s Experience”.

Responsibilities:

• Making the company mission statement our driving force
• Support all aspects of the day-to-day operations of the store in a manner consistent with Lammle’s culture, Performance Standards and Beliefs, while providing the Lammle’s Experience.
• Functioning as the coach, motivating source, and team leader for the store staff; liaison with the Customer Service Centre

Human Resources Management

• Training and development of store staff.
• Create and maintain a positive team environment whose players are passionate about our Performance Culture

Operational Management

• Supporting the implementation of company policies and procedures
• All training standards, company programs as per direction.
• A strong focus on customer service and consistently maintaining customer service levels
• Contribution to supporting inventory control, minimize Shortage & Adjustments, maintain accurate store inventory
• Ensure that the store’s physical conditions are clean and well maintained (vacuum, dust, floor free of obstacles) and train staff accordingly
• Identify when that equipment is operational and maintained (computers, vacuum cleaners, ladders, lights, audio-visual) and train staff accordingly
• Lead on merchandise display and presentation consistent with Lammle’s image
• Merchandise the store based on promotions or season and store profile as directed
• Communicate and support company promotions
• Complete markdowns and transfers accurately and in a timely manner
• Use windows and store fronts effectively
• Product knowledge training and coaching to all outfitters
• Promoting and enhancing our company image
• Support in allover strategy

Skills

• Leader who can engage, inspire empower and motivate others to act.
• Strong personal skills, outgoing and able to communicate with co-workers and customers
• Sales and customer service orientated, ability to identify opportunities and problem solve
• Critical thinking skills, proactive and innovative
• Self-motivated, having an ownership mentality and a can-do approach.