Key Holder

Lammle's Western Wear & Tack; Calgary; On-site; CAD 60,000 - 75,000; Full time

Job summary

Lammle's Western Wear & Tack is seeking a dynamic Store Leader to drive sales and deliver the Lammle’s Experience in our Calgary locations. You will coach a diverse team, manage day-to-day operations, and uphold outstanding customer service while ensuring merchandise presentation and promotions align with our brand image.

Responsibilities include training staff, maintaining inventory accuracy, coordinating with the Customer Service Centre, and leading by example to foster a collaborative,

Qualifications

• Experience leading store teams and achieving sales goals.
• Ability to train staff and drive a positive customer experience.
• Strong communication and problem-solving in a retail environment.

Responsibilities

• Lead store staff to deliver the Lammle’s Experience.
• Coach and motivate team; ensure day-to-day operations align with company standards.
• Maintain customer service excellence and product knowledge.
• Manage promotions, merchandising, inventory, and store presentation.
• Ensure store cleanliness and safety.

Skills

Leadership

Customer service

Sales

Communication

Team motivation

Problem solving

Job description

When you walk into one of our stores you recognize yourself. You are passionate about the western lifestyle, and it’s easy for you to strike up natural conversation with our clientele as you address their needs. You will be driven by sales goal, personal productivity, and strive to deliver excellent customer service. You proactively lead and develop the team around you. You are able to multitask with a smile on your face and work within a team to ensure every one of our customers and staff receives the Lammle’s Experience.

Responsibilities:

• Making the company mission statement our driving force
• Support all aspects of the day-to-day operations of the store in a manner consistent with Lammle’s culture, Performance Standards and Beliefs, while providing the Lammle’s Experience.
• Functioning as the coach, motivating source, and team leader for the store staff; liaison with the Customer Service Centre
  

Human Resources Management

• Training and development of store staff.
• Create and maintain a positive team environment whose players are passionate about our Performance Culture

Operational Management

• Supporting the implementation of company policies and procedures
• All training standards, company programs as per direction.
• A strong focus on customer service and consistently maintaining customer service levels
• Contribution to supporting inventory control, minimize Shortage & Adjustments, maintain accurate store inventory
• Ensure that the store’s physical conditions are clean and well maintained (vacuum, dust, floor free of obstacles) and train staff accordingly
• Identify when that equipment is operational and maintained (computers, vacuum cleaners, ladders, lights, audio-visual) and train staff accordingly
• Lead on merchandise display and presentation consistent with Lammle’s image
• Merchandise the store based on promotions or season and store profile as directed
• Communicate and support company promotions
• Complete markdowns and transfers accurately and in a timely manner
• Use windows and store fronts effectively
• Product knowledge training and coaching to all outfitters
• Promoting and enhancing our company image
• Support in allover strategy

Skills

• Leader who can engage, inspire empower and motivate others to act.
• Strong personal skills, outgoing and able to communicate with co-workers and customers
• Sales and customer service orientated, ability to identify opportunities and problem solve
• Critical thinking skills, proactive and innovative
• Self-motivated, having an ownership mentality and a can‑do approach.